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Level II Technical Support Specialist

RELX Group Alpharetta, GA
  • Posted: January 29, 2020
  • Full-Time

At LexisNexis Risk Solutions, we believe in the power of data and advanced analytics for better risk management. With over 40 years of expertise, we are the trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy. Headquartered in metro Atlanta, LexisNexis Risk Solutions serves customers in more than 100 countries and is part of RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries. For more information, please visit

BASIC FUNCTIONS: Serves as a primary escalation point for help desk support specialists. Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, by telephone or by email. Provide assistance concerning the use of computer hardware and software. This includes OS imaging, re-imaging while preserving user's data, printing, as well as hardware and software supportQUALIFICATIONS: 1+ years of Service Desk experience High school-level knowledge of computer hardware and software high school degree, technical certifications, or equivalent work experience required A+ Certification or other technology certifications a plusTECHNICAL SKILLS: Ability to configure workstations/laptops. Good written/verbal communication skills. Ability to troubleshoot operations issues. Ability to complete basic hardware/software installations. Good hardware/software troubleshooting skills. Basic understanding of software monitoring tools. Understanding of backup procedures. Good problem-solving skills. Good organizational skills. Ability to travel less than 25%.
Ability to handle department on-call rotationACCOUNTABILITIES: Under supervision, will monitor, support, troubleshoot, and resolve operating issues, including failures and service-level degradation. Initiate corrective actions to ensure connectivity and minimize downtime, with the overall goal of ensuring availability of the IT environment to employees and customers. Answer internal or external users' inquiries regarding computer hardware and software to resolve problems. Configure and set up workstations and laptops. Participate in troubleshooting and quickly arrive at workable solutions. Advise others on resolution and solutions in issues. Participate in the resolution of end user's desktop computer issues that may include but not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware. Provide support and technical setup at some trade shows which includes periodic travel. Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools. Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned - hardware, software, telecommunication, business application, customer connectivity, etc. All other duties as assigned.

LexisNexis Risk Solutions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or
LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets and preventing bribery and corruption within their supply chains. We partner with leading global associations and customers to help collect evidence against war criminals and provide tools to combat human trafficking. We endeavour to advance the rule of law across the world.Our teams are combining unparalleled legal and business information with analytics and technology to advance what's possible for the way our customers work and to advance what's possible in the world by strengthening the rule of law.

RELX Group


Alpharetta, GA
30009 USA

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