The primary purpose of the Program Coordinator is to coordinate the daily operations, scheduling and supervision of staff and coordination of services in In Home Support and Host Home locations as assigned. Responsibilities include coordination of all staff operations on a twenty-four (24) hour, seven (7) days a week basis as well as being on-call through cell phones. As a PC, you are the delegated authority and have the responsibility, and accountability to carry out all assigned duties. The Program Coordinator spends 60% of his/her time on Direct Services and Support and 40% of his/her time on administrative duties, training and documentation.
- Reports to the Support Coordinator and Program Director.
- Serves as the homes primary management staff person and activity coordinator for In Home Supports.
- Understands, implements, and monitors facility status to make sure that facility meets the needs of the person in accordance with local, state and federal codes, company policies, procedures and regulations outlined in regulations and standards.
- Oversees persons’ accounts and assists with banking and responsible for the persons deposits and withdrawals (Host Home only).
- Helps identify and coordinates staff development and training needs with Support Coordinator and serves as an in-house service provision on operational procedures.
- Assign, direct, supervise, review and evaluate, the work of staff involved in the implementation of activities in a variety of program areas ensuring persons’ habilitation, health, safety, and welfare.
- Develops staff schedules to ensure there is proper coverage for medical appointments, activities and medication coverage and fills in as a Direct Support Professional as needed.
- Approves staff vacation, sick and holiday leave and arranges coverage through the use of part-time and on-call staff.
- Communicates open, permanent shifts to Human Resources and interviews and trains new staff.
- Enters and updates schedules in Time and Attendance system to reflect actual hours worked on a weekly basis.
- Works with payroll to ensure accuracy of time entry by staff in their locations and approve time and leave requests through Time and Attendance system on a timely basis and before timecards are created.
- Provides counseling and initiates disciplinary procedures to resolve Direct Support Professionals performance deficiencies with the guidance of Human Resources.
- Interacts with others (i.e. community, staff, family members, volunteers, etc.) in a manner which provides an appropriate role model for Direct Support Professionals.
- Attend monthly staff meetings and weekly management team meetings and provide documentation of meetings.
- Maintains an inventory of supplies essential to the daily operation of the facility.
- Utilize adaptive devices (wheelchairs, walkers, hearing aids, etc.) in accordance with given directives and needs of person which you are serving.
- Provides medication administration (per DC TME regulations & RCM of Washington Nursing Policy) and reports any deviations or medication errors to the supervising nurse immediately per regulations.
- Exercises good and proper judgment in the application of established policies and procedures in order to ensure well-being and safety of all persons that we serve.
- Interacting frequently and positively with persons, external professionals, clinicians, family, etc.
- Report all allegations or suspicions of abuse, neglect, or violations of “People’s Rights”.
- Accompany persons on outings and engage in leisure, educational, and recreational activities.
- Transport people to and from appointments, therapy sessions, programs, clinics, and other activities as scheduled and/or required.
- Maintain a positive and respectful attitude and a professional work relationship among all staff.
- Be aware of and safeguard the persons welfare at all times.
- Serve as an advocate for the person and upholding all “People Rights” in accordance with regulations.
- Participate in all on-going job-related training (all 4 phase of DDS training) and staff meetings with the ability to demonstrate training competency.
- Follow all RCM Policies and Procedures.
- Keep up to date on all certifications (Trained Medication Employee, Health certificate with negative Tuberculosis test results, CPR, First Aid, CPI and other necessary certifications of the position).
- Must maintain hygiene and appropriate attire to be respectful to your colleagues and the people.
- Other duties as assigned.
Knowledge Skills and Abilities:
- Knowledge of Electronic Medical Records System(s).
- Knowledge of Procedures.
- Excellent computer skills in Microsoft products to include Word, Excel and PowerPoint.
- Possess critical thinking, using logic and reason to identify strengths and weakness of alternative solutions, conclusions and approaches to problems.
- Ability to develop staff by providing constructive feedback and finding opportunities for their growth.
- Consider relative costs and benefits of potential actions and choose the most appropriate one.
- Attention to detail.
- Ability to prioritize and have a sense of urgency.
- Effective oral and written communication in the English language.
- Ability to gain a working knowledge of RCM of Washington policies and procedures.
- Ability to act as a representative of RCM of Washington to the public.
- Excellent interpersonal skills with the ability to effectively communicate and coordinate with other staff members and persons from different backgrounds.
- Ability to maintain confidentiality.
- Excellent organizational skills.
- Possess leadership ability and the willingness to work harmoniously with professional and non-professional personnel.
- Ability to pass a criminal background check.
- Knowledge of acceptable food preparation and safety practices and procedures.
- Computer literate with the ability to navigate company established software systems.
- Ability to lift, move, or assist non-ambulatory persons and/or weights with a minimum of 60 lbs.
Education and Experience:
- 2 years in a social service setting, with 2 to 4 years of managerial experience.
- Possess a valid and current driver license in Virginia, Maryland, or the District of Columbia with own transportation.
- Able/willing to navigate the DC community in association with job duties and in accommodation of assigned persons.
- Have a current and maintain annual health certificate stating employee is free and clear of any and all communicable diseases.
- Maintain current CPR and First Aid Certification.
- Trained Medication Employee certified in the District of Columbia and must maintain its current status.
- Able and willing to complete duties as directed and model professional behavior.
- Possess the ability to employ critical thinking skills when circumstances warrant such action (including Crisis Situations)
- Must have patience, tact, cheerful disposition, and enthusiasm, as well as be willing to handle persons based on whatever maturity level they are currently functioning.
Physical and Environmental Conditions:
Work environment may involve situations that require working with individuals with Behavior Support Plans, Trauma Informed Care Plans, Complex Medical Needs, and Significant Developmental Disabilities.
I have read and understood this job description, and my signature below confirms that I accept this position at RCM of Washington, Inc. I also understand that personnel actions or other related issues might necessitate a modification of this job description at any time.