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Site Manager - Primary Care - Elmwood, NJ

RCM Health Care Services
New York, NY
  • Posted: 1 day ago
  • $66,000 to $73,000 Yearly
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description

Busy urgent care in NJ looking for a fast-paced, friendly, manager to oversee multiple departments. Have previous experience managing within the healthcare field? This position is great for you! This position comes with comprehensive benefits and multiple perks!

The Site Manager is responsible for managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of one of our sites. Essentially, a Site Manager is accountable for delivering a(n):

  • Patient-centric urgent care experience from welcome to departure of the facility
  • Inviting and hospitable environment where staff are engaged, developed, and invested in the vision and mission of our organization
  • Exceptional experience where the patient will want to come back and refer their family and friends

Essential Functions/Responsibilities

People Management

  • Scheduling the front desk, scribes, medical assistants, and x-ray technician for the site (physician scheduling is not done by the managers) including operational, PTO, and Payroll hours; Assistant Site Manager will help in the scheduling process as needed
  • Understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged
  • Monitoring patient flow, managing ongoing daily front and back-office operations closely (e.g., making sure that a registered patient gets assigned to the correct exam room and that the doctors know, during busy periods, which patient within their zone is to be seen next)
  • Opening and closing the site Site Management
  • Supervising, managing, monitoring, coaching, developing, and evaluating performance of all staff on an ongoing basis in accordance with applicable performance standards (with the exception of the doctors)
  • Implementing, monitoring, and taking corrective measures to ensure that the culture is being observed at all times, by all employees
  • Conducting formal performance reviews of all staff (other than physicians)
  • Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as providing employees with formal write-ups and suggestions for improvement, and administering terminations as needed
  • Holding departmental meetings and on-site training sessions as needed Business and Patient Management
  • Interacting with all major vendors, sales representatives, and other visitors to the site
  • Meeting with patients to discuss any concerns regarding their visit
  • Maintaining patient confidentiality in accordance to policy and procedure as well as HIPAA requirements
  • Monitoring the site expense budget and keeping purchases/expenditures within guidelines
  • Inspecting facility on a daily basis for any structural, cosmetic or operational repairs
  • Following-up with corporate departments (e.g., IT, Payroll, Aftercare, etc.) for support and escalation of operational and/or patient issues
  • Creating, analyzing and reporting on various business metrics such as, but not limited to: wait times, provider patients per hour, site NPS and survey comments, Yelp reviews, etc.

Qualifications

  • 1-3 years of managing experience a must (urgent care, medical practice, hospital, retail, hospitality, or restaurant industries)
  • Bachelor's Degree in Hospitality Management, Hotel/Restaurant Management, Business, or other applicable degree preferred (will consider relevant management experience in lieu of degree)
  • Happy and positive thinking, able to project this attitude around others
  • Must exhibit passion for outstanding results and compassion for those we work with and serve
  • Ability to successfully multitask
  • Good computer skills (knowledge of a PC, Microsoft Office programs)
  • Exceptional communication skills
  • Great leadership qualities a must
  • Able to handle group dynamics (help bringing unity to a diverse group)
  • Comfortable with constructive confrontation and counseling management
  • Has an entrepreneurial spirit and takes a proactive approach to business operations
  • Bilingual language skills required or preferred based on-site location
Salary ranging from $66,000-$73,000 per year
#ZR
Company Description
RCM Health Care Services’ mission is to provide opportunities for qualified candidates across medical professions. We deliver timely results and have built a reputation of trust with our clients and candidates. Since 1975, we have been providing staffing solutions to many of the finest healthcare institutions across the nation and careers for thousands of candidates. As professional career opportunity matchmakers, we follow up and follow through to help our clients and candidates to reach their career and life goals. We proudly hold the Joint Commission Gold Seal of Approval as well.

RCM Health Care Services

Address

New York, NY
USA

Industry

Real Estate

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