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Customer Service Representative With BONUS Opportunity In Training!!!!

RBI America Arlington, MA
  • Expired: 25 days ago. Applications are no longer accepted.

Would you like to earn money weekly while you learn in training?

Do you enjoy working as part of a collaborative team, all committed to a common goal?

Do you take pride in your ability to resolve issues for customers and enjoy doing that?

Are you customer-focused in everything you do?

Would you like to work for one of the Best Employers for Graduates in 2018?

If so, keep reading...

RBI America is excited and growing!!! We are gearing up for the last class of the year. Currently seeking exceptional people to join our high performing customer service team. We are looking for high energy, well-spoken individuals with a great attitude and solid computer skills who are customer-centric and thrive in a collaborative, dynamic and supportive culture.

We offer :

Fully paid, comprehensive training
Clear growth path within Customer Service and our organization

Summary: The Customer Service Representative I will provide total support to our customers. They interact with customers to provide and process information in response to orders, purchases, inquiries, concerns and requests about products and services. They are cross trained to learn customer service, team leadership and management.

Essential Responsibilities include the following. Other duties and special projects may be assigned

Answer inbound questions in a face to face manner at client focused events.
Process various types of Telecommunication orders within the appropriate deadlines
Research internal and external customer inquiries and provide problem resolution using the most up to date resolutions.
Effectively troubleshoot and provide resolution support for customer issues in a timely fashion
Comply with the Attendance Policy and adhere to established department goals and guidelines
Assist customers in decision making process to ensure a quality experience
Provide individualized customer service with high quality and professional standards


Required Qualifications and Skills

High school diploma or equivalent
Requires proficiency with MS office applications (Excel, Word)
Excellent written and oral communication skills with the ability to convey information clearly and effectively
Ability to resolve customer conflict issues in a tactful and professional manner
Ability to multi-task and utilize multiple systems while performing on the job

RBI America

Why Work Here?

Before clients, before consumers, at RBI America EMPLOYEES come first!

RBI America is a sales and marketing firm located in the Greater Boston Area. We perform sales and client acquisitions on behalf of Fortune 500 companies. Our direct approach is personable, professional, and successful. Our firm focuses on the growth and benefits for our clients, the company, and the individuals who work at RBI America When all of these aspects are considered, it results in growth for all three entities. That is our focus here; maintaining our existing relationships with our customers and acquiring new additional customers for our clients. Our mission is to build the bridge between our customers and clients. We are also dedicated to the personal and professional growth of our associates, creating life-long friends and business partners


Arlington, MA