RAZR is a fast-growing marketing technology company headquartered in the Twin Cities, and we’re lucky to count some of the country’s most recognized brands among our clients. Working across a spectrum of industries including healthcare, medical technology, financial services, wealth management, and retail, we help companies establish meaningful connections with the audiences who drive their businesses. We do this by combining smart strategy, compelling creative and a proprietary suite of engagement technology. Yet, we’re something of a well-kept secret within the local market. That’s okay by us, because our wide-open culture of empowerment, service and determination isn’t for everyone. But it works – and works very well – for our clients, our partners, and us.
The Customer Service Representative reports to the Director of Operations with the primary responsibilities of contributing to the customer support team, addressing and resolving client issues.
Manage and resolve daily, open customer service escalations and customer inquiries
Act as liaison between RAZR account team and our customers to resolve open escalations
Work directly with RAZR’s contact center partners to resolve open customer service situations
Perform outbound calls to customers enrolled in RAZR’s rewards programs
Communicate any system issues and work with Account Managers, IT and suppliers on issue resolution
Assist with documentation of customer service processes and procedures
Provide support to as needed within other areas of the Operations team as directed
0-3+ years of experience in a customer service role is preferred
COMPETENCIES AND ATTRIBUTES
Passion for excellent customer service
Strong attention to detail
Excellent verbal communication skills
Ability to adjust pace and schedules to meet deadlines
Strong problem-solving skills
High degree of self-motivation and initiative
Associates degree in related field
SO WHAT DOES RAZR GOT TO OFFER??
We pride ourselves on a warm and welcoming culture of passion and pride, built by an eclectic group of fun-loving people at a hassle-free location in the Twin Cities’ west metro. It doesn’t hurt that we have this awesome stuff too:
What We Offer:
Medical, Dental, and Vision Plans
Short & Long Term Disability, Life Insurance - Paid by Employer
Health Saving Accounts
Philanthropy Time - Volunteer and get paid up to 40 hours a year!
Casual Dress Code
Occasional Work From Home Days
Clean, Modern Office - Break Room w/ Full Kitchen and Coffee Bar
Happy Hours?...We love happy hour!
Patio - Work and eat outside!
Monthly Contests and Prizes
Company Sponsored Parties and Events
Our need is immediate, so reply without delay — with a current resume, a carefully- edited portfolio or link to samples of your work, and your salary expectations — to firstname.lastname@example.org.