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Manager (Call Center)

RAS LaVrar
Fort Lauderdale, FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

RAS LaVrar is a multi-state creditor rights law firm, specializing in the area of debt collection. Our firm represents banks and other large institutional lenders. Professionalism, organization, and the ability to communicate effectively are essential to success. We are looking for energetic and empathetic telephone professionals to join our team!

Position Description:

We are seeking a highly motivated candidate to oversee the firm’s call center team and handle the day-to-day supervision, coaching and training of this team. The ideal candidate will have prior call center experience consisting of coaching and training agents. We are seeking a candidate that has experience with, or is eager to learn about, the legal and collection processes. The Call Center Manager will:

· Supervise the firm’s call center agents

· Provide daily coaching and motivation

· Monitor and ensure established metrics are being met and maintained

· Administer performance reviews and take disciplinary action as needed

· Work closely with the compliance department to ensure compliance and quality assurance goals are being maintained

· Demonstrate exceptional customer service

The ideal candidate will also have strong working knowledge of computer applications, great customer service skills, and be reliable, trustworthy, and eager to be a part of a growing organization.

Qualifications:

· Minimum of 5 years of management or supervisory experience in a call center environment

· Bilingual (English-Spanish) is preferred

· Prior legal experience is a plus

· Excellent communication skills

· Strong attention to detail

· Active listening skills

· Proficiency in Microsoft Office, specifically Excel

Education:

  • Bachelor’s Degree (Required)

Benefits:

· This is a full-time position operating under standard business hours

· Competitive Pay – commensurate to your experience

· Comprehensive training and mentoring programs

· Paid time off

· Paid holidays

· 401K Plan

· Medical, dental, and vision health insurance plans

RAS LaVrar

Address

1133 University Drive

Fort Lauderdale, FL
USA

Industry

Business

View all jobs at RAS LaVrar