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Customer Success Specialist (Remote)

Denver, CO
  • Expired: November 20, 2021. Applications are no longer accepted.

As of June 2020, Quora has become a "remote-first" company. This position can be performed remotely from anywhere in the United States or Canada, regardless of any location that might be specified above. About Quora: The vast majority of human knowledge is still not on the internet.

Most of it is trapped in the form of personal experience in people's heads, or buried in books and research papers that only experts can access. More than a billion people use the internet, yet only a tiny fraction contribute their knowledge to it. We want to democratize access to knowledge of all kinds -- from politics to painting, cooking to coding, etymology to experiences -- so if someone out there knows something, anyone else can learn it.

Our mission is to share and grow the world's knowledge, and we're building a world-class team to help us achieve this mission. About the Team: The Quora Ads Partnerships team is responsible for building strong relationships with advertising partners across the globe. Specifically, we aim to connect brands and agencies to our 300M monthly unique visitors in a way that delivers meaningful business outcomes.

The team is laser-focused on providing exceptional customer service and building the foundation for long-term partnerships between brands and Quora. We're building a world-class sales organization, and the road ahead is going to be very exciting. About the Role: As a Customer Success Specialist, you will assist in scaling advertiser value across the Quora network.

You will play a key role in enhancing the advertiser experience through valuable campaign optimization and feedback. You'll have direct and timely communication, creative insights, and produce impactful analyses, while knowing accounts like the back of your hand. You will help to provide the necessary tools for our advertisers to be successful on Quora.

Responsibilities: * Analyze advertiser performance on Quora and recommend optimizations for the Strategic Partnerships team * Create customized media proposals for prospective advertising partners * Provide campaign management and operational support for strategic accounts * Highlight trends and product requests to the product development team Minimum Qualifications: * Ability to be available for meetings and impromptu communication during Quora's "coordination hours" (Mon-Fri: 9am-3pm Pacific Time). Learn why here * 1+ years of experience working in marketing or advertising * Exemplary verbal, written, and listening communication skills with clients at all levels of seniority * Ability to tactfully and respectfully challenge clients on strategic decisions * Ability to translate analytics into actionable insights and recommendations that have a material impact on performance * Critical thinking and investigative skills that lead to fresh ideas when it comes to challenges related to campaign performance * Detail orientation and flexibility to manage manual processes involved in early advertising platform development * Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision Preferred Qualifications: * 1 - 2 years of experience optimizing advertising campaigns from either the client or publisher side, preferably experience running search and social campaigns * Hands-on experience optimizing bidded CPC campaigns * Passion for Quora's mission and goals We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

California Consumer Privacy Act (CCPA) disclosure #li-remote



Denver, CO
80208 USA



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