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Service Coordinator

Quinn Company CAT Santa Maria, CA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Quinn Company is hiring a Service Coordinator in Santa Maria, California.

Quinn Company is a family owned, Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.

As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble, family owned company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time. 

Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.

SUMMARY

The Coordinator has primary responsibility for work order opening and closing, and any assigned tasks by management to keep the service department running smoothly. Assists any walk-in customers or transport drivers if needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•Reviews work in process, updating changes as they occur.

•Opens repair work orders for customers and internal accounts, edits and uploads technician’s service reports

•To determine if machine/ attachment is under warranty and code work order accordingly with notes.

•Coordinate with transportation for customer machines in and out of shop.

•Helps cover phones for the receptionist when needed and splits duties with other coordinators. 

•Maintains and expedites work orders and coordinates work-flow.

•Communicate work order status with the Supervisor & Branch Manager if needed.

•Responds to requests for service and assistance from Sales department; assist with getting work assigned; helps service and sales department meet commitments to getting machine delivered on time every time not sacrificing quality.

•Work with customers in a professional manner ensuring their needs are met and obtain a positive NPS score.

•Demonstrate professional communication with internal and external customers.

•Order Caterpillar parts for service letters occasionally.

•Manage and analyze WIP (work in progress) process and report. Identify whether it's a warranty issue or involve another department/outside vendor to do repairs or additional upgrades.

•Responsible for obtaining method of payment for Service Department cash transactions.

•Write PO’s as needed for external vendors or order shop supplies if needed.

•Maintenance of work orders and invoicing, meeting benchmarks of Last day of labor to Invoice and WIP turns.

•A fit with Quinn Company's performance driven culture and values of Integrity, Teamwork, Respect,

•Follow and understand MSHA & OSHA requirements. Know proper PPE and safety rules that apply to the job

•Manage work order collection issues and proactive responses to prevent write-off's.

•Support all branches for service requirements as required

•Perform other duties as assigned by management.

•Punctual daily

•Possesses basic computer skills.

•Follow up with internal accounts and other departments to get work orders closed.

•Understand the importance of Customer Satisfaction and Customer Service.

•Knowledge of CAT & AGCO equipment and work tools a plus.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) and 1 - 2 years related experience and/or training; or equivalent combination of education and experience. AA or AS degree in Business or Technical discipline desirable. Must be proficient with MS Office software such as Excel and Word.

Quinn is an Equal Opportunity Employer M/F/V/DV

Quinn is an Equal Opportunity Employer M/F/V/DV Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans

Company Description
Our history began in 1919 when Quinn Company supplied the Killifer Disc and Holt Tractor to the Fresno area farmers in their quest to develop the great San Joaquin Valley into the worlds richest agricultural region. In 1925, when Holt and Best Tractor Company merged to form Caterpillar Tractor Co. (now Caterpillar Inc.), Quinn became its dealer in the Fresno and Madera County area. Since then, we have expanded through acquisitions and grown along with the economy of California.

Now in our fourth generation of family ownership, our operations span fifteen counties throughout central and southern California, including Arizona. Quinn now has 22 locations from Salinas to Foothill Ranch with more than 1200 employees to serve our customers.

We are proud of the success we have built with the help of our customers, our employees and Caterpillar.

www.quinncompany.com

Quinn Company CAT

Why Work Here?
Quinn is a goal-oriented company, striving to exceed our customers’ expectations everyday.

Our history began in 1919 when Quinn Company supplied the Killifer Disc and Holt Tractor to the Fresno area farmers in their quest to develop the great San Joaquin Valley into the worlds richest agricultural region. In 1925, when Holt and Best Tractor Company merged to form Caterpillar Tractor Co. (now Caterpillar Inc.), Quinn became its dealer in the Fresno and Madera County area. Since then, we have expanded through acquisitions and grown along with the economy of California. Now in our fourth generation of family ownership, our operations span fifteen counties throughout central and southern California, including Arizona. Quinn now has 22 locations from Salinas to Foothill Ranch with more than 1200 employees to serve our customers. We are proud of the success we have built with the help of our customers, our employees and Caterpillar. www.quinncompany.com

Quinn Company CAT's Logo

Address

Santa Maria, CA
USA

Industry

Business

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