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Customer Service Representative

Quincy Mutual Group, Inc. Quincy, MA
  • Expired: over a month ago. Applications are no longer accepted.

The Customer Service position provides an exciting and challenging opportunity to work in a dynamic and fast-paced Customer Service environment.

The Customer Service Representative will excel in customer service, directly impacting our customers and agents demonstrating a true commitment to customer service excellence through positive, effective, and diplomatic oral and written communication skills. Knowledge of company billing, claims, and underwriting procedures is required. Candidate has the ability to defuse negative situations with professionalism and maturity.

The Company is willing to train candidates that the meet the education and experience required through on the job training and our fully funded Tuition Reimbursement program.

Additional Responsibilities

  • Resolves problems that require judgment based on company guidelines and philosophies in a timely manner
  • Capable of analyzing information presented and making decisions based on company guidelines
  • Initiates changes and corrections based on customer requests
  • Researches and analyzes billing, claims, and underwriting issues
  • Identifies trends and reports items to appropriate management
  • Applies knowledge of company processes to explain requirements to callers
  • Does not include all responsibilities that may be required to complete the job requirements for this position

Education & Experience

  • Desired candidates will have 4 year work related Degree preferred.
  • Prior work experience in customer service is preferred.

Quincy Mutual Group, Inc.

Why Work Here?

Great company culture, incredible benefit packet, has been in the insurance business for over 160 years

The Quincy Mutual Fire Insurance Company has been in the insurance business for over 160 years and has been Rated A+ (Superior) by A.M. Best for more than 50 consecutive years. Quincy Mutual offers its full time employees a wide array of competitive benefits including a Company paid Retirement Plan, 401K and Profit Sharing, excellent health insurance, and a fully paid Tuition Reimbursement Program. Quincy Mutual values the work-life balance of its employees and offers generous paid time off and hosts annual social events for employees. Employees also have access to an on-site Fitness Center and a partially subsidized Café. Quincy Mutual is committed to giving back to the community. Together with our employees and charitable partners, we strive to make a positive impact on the community.


57 Washington Street Quincy, MA 02169
Quincy, MA