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Assistant General Manager

Quiet Logistics
Devens, MA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Direct-to-Consumer is booming, and the customer expectations are higher than ever with respect to the fulfillment experience, and when and how orders arrive. Be a part of the next generation Direct-to-Consumer Experience Builders at Quiet Platforms. Quiet is at the forefront of eCommerce fulfillment solutions with interconnected urban fulfillment centers powered by Robotics and AI that open the door for national same-day and next-day deliveries. We are helping customers measure click to doorstep in hours vs. days plus solve other experience issues with packaging, returns, and cross-border. Be part of the team working with the most exciting and innovative Digitally Native and Omni-Channel Brands across apparel, footwear, health & beauty, nutraceuticals, and lifestyle to help them solve their current and future supply chain needs with our innovative solutions.

This is an opportunity to be at a fast-growing organization with great long-term career growth opportunities.

The future is now at Quiet, come be part of the disruptors in the 3PF space!


Position Summary: The Assistant General Manager is responsible for the success of all operational functions within the highly complex distribution center environment. The Assistant General Manager supervises the physical operations of the site, inclusive of inbound, outbound, and inventory control operations, and assists the General Manager with planning, directing, and implementing warehouse operations to meet productivity and service goals.

Essential Duties and Responsibilities include the following:
  • Effective client management and consistent communication and follow through on their requests
  • Read, interpret, and understand client's contractual requirements and implement processes to support.
  • Plan, examine, analyze and evaluate site operations with respect to quality standards, safety standards, and customer support.
  • Responsible for budget control and justification for capital expenditures.
  • Handle details of personnel administration in conjunction with the HR department, including disciplinary actions, performance appraisals, transfers, terminations etc.
  • Set and maintain appropriate staffing levels while meeting labor standards/productivity
  • Manage and develop systems, processes and procedures to maintain inventory accuracy
  • Review bills of lading for incoming products and customer orders to plan work activities
  • Communicate with various corporate departments to prioritize shipments and maintain the floor set schedule
  • Assist in establishing warehouse performance objectives (KPIs) and strategic planning
  • Establish operational procedures to verify incoming and outgoing shipments, handling and disposition of merchandise, and warehouse inventory storage
  • Coordinate distribution warehouse activities with sales, record control, and purchasing departments to ensure availability of merchandise
  • Utilize Warehouse Management Systems (WMS) and stay up to date on changes to suit customer needs
  • Perform other duties as assigned
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in business, logistics, engineering, or related area is preferred
5+ years of relevant operations management experience
3+ years of progressive experience in a high volume, highly automated distribution environment
Training or certification(s) in continuous improvement, lean, and/or operational excellence preferred
Technical experience in warehouse management systems and Microsoft Office suite

Skills and Abilities:
  • Proficient in Microsoft Office, Slack, and Google docs; ability to measure results through developing spreadsheets, graphs and visual aides
  • Excellent problem-solving skills
  • Ability to effectively prioritize tasks based on multiple business needs
  • Ability to handle tight deadlines and scheduling requirements
  • Aptitude for team leadership—positively influence others to work towards a solution
  • Ability to develop, monitor and achieve financial plans and budgets
  • Excellent communication and interpersonal skills; ability to build relationships at multiple levels in order to work cross organizationally toward solutions
  • Ability to drive continuous improvement in productivity, cost control, service and inventory accuracy
Supervisory Responsibilities:
Directly supervises the Operations management team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Regularly required to sit; use hands to finger, handle, or feel and talk or hear
  • Occasionally required to stand; walk and reach with hands and arms
  • Occasionally required to lift and/or move up to 10 pounds.
  • Ability to work between an office setting and warehouse environment
  • Ability to work in warehouse climate with temperature range of 55-80 degrees

Quiet Logistics


Devens, MA
01434 USA



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