Skip to Main Content

Desktop Support Analyst

Quest Software
Austin, TX
  • Posted: over a month ago
  • Full-Time
  • Benefits: dental, life insurance, medical, vision, 401k,
Job Description

Quest is hiring for a Desktop Support Analayst

The work schedule is comprised of 8hr shifts, Monday through Friday, 8am to 5pm Central in a Quest office. Overtime and on-call may be required.


-Image, install, configure, and deploy PC’s for new employees (Windows 10 OS)

-Assist employees with moving their IT equipment during department and office moves

-Assist employees with configuration and setup on mobile devices

-Troubleshoot and resolve calls / emails from employees who are having issues including unable to login, unable to access the internet, unable to access corporate wireless, unable to VPN, and similar

-Primary responsibility for the local office from an IT perspective

-Interact with the server and network teams, as well as internal company employees, assisting them both in-person and remotely, and ensure high levels of customer satisfaction

-Perform basic windows administration such as password resets and file and folder administration

-Track incidents, requests and problems in an IT Service Management tool and track inventory deployments in an Asset Management tool

-Adhere to all company policies and procedures

-Job requires the ability to lift, move and relocate equipment, monitors, and peripherals that may weigh up to 50bs each

-Perform all other tasks as assigned or required

-Provide primary IT support to internal company employees

-Responsible for on-site and remote troubleshooting, repair, configuration and deployment of PC’s (mostly windows based with a few apple related), printers, and mobile devices

-Handle support related issues with Internet browsers, wireless connectivity, enterprise applications and other similar items experienced in a corporate environmen


-3 years minimum experience working in a Windows based corporate environment, troubleshooting, diagnosing and resolving hardware issues with PC’s and mobile devices

-3 years minimum experience troubleshooting, diagnosing, and resolving client network, connectivity, wireless and VPN issues in an enterprise environment

-3 years in a customer support role

-3-4 years of PC desktop support experience

-Requires a strong customer focus and excellent analytical, problem solving, oral, telephone, and written communication skills

-Must be extremely organized and able to work without direct supervision

Company Description

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

We’re not the company that makes big promises. We’re the company that fulfills them.

We’re Quest: Where Next Meets Now.

Why work with us!

-Life at Quest means collaborating with dedicated professionals with a passion for technology.

-When we see something that could be improved, we get to work inventing the solution.

-Our people demonstrate our winning culture through positive and meaningful relationship.

-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

-Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest.

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com. You can report job scams to the FTC (ReportFraud.ftc.gov) or your state attorney general.

Company Description
In IT, next is always around the corner – the next need, the next threat, the next technology. As a result, your challenges never stop. Neither do we. From platform migrations to cloud deployments to security and governance, we work with you to help you solve your toughest IT challenges.

Since 1987, we’ve provided software solutions for the fast-paced world of enterprise IT. We have the experience to help you manage and monitor your databases, take control of your hybrid environments and secure it all with security solutions that ensure you are ready for the next threat.

We’re Quest – Where next meets now.

Quest Software

In IT, next is always around the corner – the next need, the next threat, the next technology. As a result, your challenges never stop. Neither do we. From platform migrations to cloud deployments to security and governance, we work with you to help you solve your toughest IT challenges. Since 1987, we’ve provided software solutions for the fast-paced world of enterprise IT. We have the experience to help you manage and monitor your databases, take control of your hybrid environments and secure it all with security solutions that ensure you are ready for the next threat. We’re Quest – Where next meets now.

Address

Austin, TX
USA

Industry

Technology

Website

View all jobs at Quest Software

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.