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Customer Service Representative

Quest Software, Inc Saint Johns, MI

  • Posted: over a month ago
  • Full-Time
Job Description
 

Job Title:     Customer Service Representative (English/Spanish) Full Time

Department:  Call Center

Reports to: Shift Supervisor

                                                                   

                                                             *$250 Sign On Bonus*

Must be employed for 90 days and must be active at the time of disbursement. Bonus is paid the week of your 91 days with the company

Company Overview

Questx offers high-touch, high-service solutions including, Roadside Assistance, Towing, First Notice of Loss, Insurance Claims, Glass Repair, and specialized services for RVs, motorcycles, exotic automobiles, and more.  Our innovative software gives insurers an opportunity to custom-brand a mobile app that provides drivers with live-event status updates.  With a 24/7/365 contact center and live customer service representatives, Questx ensures our client's customer’s peace of mind, all the time!

 

Job Description Summary

The call center representative (CSR) consistently demonstrates professionalism, a sense of urgency, and empathy while answering inbound claim service calls from insured individuals for either glass, first notice of loss, or roadside assistance including towing, jumpstarts, lockout, etc.  The CSR will strive to continually meet or exceed service level and quality expectations while providing outstanding customer service and support.  

 

Responsibilities 

  1. Assist with training of new staff
  2. Keeps current with industry trends.  Reports any concerns to supervisor
  3. Communicates professionally with internal and external customers.     Demonstrates patience, understanding, and empathy
  4. Demonstrates active listening throughout call and while collecting claim information
  5. Shows attention to detail while documenting claim information into system databases
  6. Upholds quality standards, focusing on accurate and timely delivery of services
  7. Uses all resources to consistently ensure quality and accuracy of service provided
  8. Demonstrates a sense of urgency during high call volume times
  9. Carries out assignments with initiative and minimal supervision
  10. Promotes a positive, supportive, and encouraging work environment
  11. Performs other related duties as assigned

           

Qualifications

  1. High School Diploma or GED
  2. Previous experience, specific to call center and customer service preferred
  3. Previous experience with Property and Auto insurance policies preferred
  4. Good verbal and written communication skills 
  5. Outstanding customer service skills
  6. Above average computer skills (i.e., the ability to learn and use multiple systems simultaneously)
  7. Ability to maintain composure in all situations
  8. Customer-focused – is dedicated to meeting/exceeding the expectations of both internal and external customers
  9. Maintains the ability to make good decisions based on data, wisdom, experience, and sound judgment
  10. Uses time effectively and efficiently
  11. Relates well to all kinds of people.  Able to build and maintain professional relationships.

 Benefits - 90 Day Waiting Period

  1. Medical Insurance
  2. Dental
  3. Vision
  4. Accident Insurance
  5. Flexible Spending Account - FSA
  6. Health Savings Account - HSA
  7. Life Insurance
  8. Short Term Disability
  9. Paid Time Off
  10. Employee Referral Bonus
  11. Hiring Bonus

 

Quest Software, Inc

Address

Saint Johns, MI
48879 USA

Industry

Business

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