The Service Account Specialist is responsible for providing service, set up, and the resolution of issues in support of Reference and Research Accounts in the West Region.
Set up new Research accounts and Reference labs as required.
Manage Research and Reference lab accounts through ongoing reviews of service, logistics and supplies to identify customer needs
Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues
Escalate service issue non-resolution as appropriate
Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
Provide education to the customer on technologies and laboratory test offerings
Ensure compliance with company polices and government regulations
Analyze the utilization/profitability of existing accounts
Utilize SalesForce.com and complete all administrative tasks on time.
Manage other projects/responsibilities as assigned by manager.
Run utilization reports
IAM - 3 + years
Follow up communications with managing director and customers
Bachelor's degree in Business, Marketing or Life Sciences or related experience.
3+ years of experience in Healthcare/Laboratory Industry
Knowledge of general economics of business
Ability to develop and sustain strong customer relationships; strong planning and organizational skills
Excellent oral and written communication and presentation skills
Solid PC skill including Microsoft Software.
Quest Diagnostics is now an in-network, national lab provider for UnitedHealthcare. We'll also continue as a preferred national lab provider for Aetna, making us an in-network lab for virtually all national, regional, and local health insurers in the US.