Skip to Main Content
← Back to Jobs

Registered Nurse - Phone Triage - Spanish Speaking

QueensCare Health Centers / QueensCare Los Angeles ,CA
  • Posted: over a month ago
  • Full-Time
  • Benefits: dental, life_insurance, medical, vision, 401k
Job Description: Phone Triage / Utilization Review / Spanish Speaking The Registered Nurse is responsible for all functions related to the structured delivery of clinical services based upon approved QHC clinical guidelines at one of the QueensCare Health Centers. The Registered Nurse duties include, but not limited to; promoting the integration of health center programs including primary and specialty care to sustain QueensCare Health Centers as a Patient Centered Medical Home (PCMH). Job responsibilities include: serves as the center’s on-site clinical liaison; responsible for insuring core clinical competencies of CMAs and CHWs-assures that all direct patient care staff are trained to be proficient in clinical competecies; monitors performance improvement plans, collaborates in developing team priorities, patient goals, chronic disease care management, performs symptom based triage and screening guided by guidelines and/or policies and procedures, participate in the dissemination of patient education, patient self-management teaching, coaching, and support, panel management, care coordination, proficient in the use of the electronic health record and practice management systems, and assures compliance with all agency policies and procedures. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:Supports and implements the organization’s vision, mission and values.Works independently with minimal supervision to determines priorities and method of completing daily workload to insure that all responsibilities are carried out in a timely manner.Performs all job functions in a professional and courteous manner. This includes answering all general phone calls timely. Provide excellent customer service to internal and external customers by being responsive to all inquiries in a timely manner.Guides, directs, coaches and motivates staff regarding work performance, problem solving, and decision making to ensure staff meet work standards. Ensures clinical competencies.Performs job duties collaboratively with health center management team and exercises good judgment.Fosters and promotes a culture of service excellence and accountability.Assists with development of policies and procedures for case management, clinical competencies and clinical workflows.Responsible for carrying out key functions related to the success of the PCMH model including outreach activities, PCMH reporting, performance measurement, and acting as key liaison between practice.Ensures the overall success of the PCMH model by collaboratively working with patients, physicians and practice teams to integrate key features of the PCMH model.Reviews and assesses the patient’s available data, including clinical history, outpatient treatments, inpatient treatments, emergency room visits, medications, medical benefits from electronic Medical Records (EMR), chart reviews, or other information, to assist in the monitoring and facilitation of adherence to prescribed treatment plans.Performs symptom based triage and screening guided by guidelines and/or policies and procedures.Facilitates patient’s understanding of the physician’s treatment plan, including but not limited to, prescriptions, refills, medical supplies, referrals, authorization of services, and when to seek care.Defines, assesses, and understands the health status of individuals and populations, determinants of health and illness, factors contributing to health promotion and disease prevention, and factors influencing the use of health services.Tracks and records patient’s progress, plans, implements and adjust individualized care management according to the patients’ needs. Provides clinical follow up to insure patient self-care goals are being met.Utilizes appropriate methods for interacting and collaborating sensitively, effectively, and professionally with persons from diverse cultural, socioeconomic, educational, religious, racial, ethnic and professional backgrounds, and persons of all ages and lifestyle preferences.Delivers professional nursing services as defined by the practice standards for a registered nurse and functions as a service provider, educator, coordinator, case manager, evaluator, advocate, and facilitator of health and health services for individuals and groups. May be tasked do cover clinical areas such as laboratory and dispensary.Assures that all direct patient care staff are trained to be proficient in clinical competencies, the use of the electronic health record and practice management systems, and assures compliance with all agency policies and procedures.Provides consultation to facilitate understanding and influence the specified plan of care, to enhance the abilities of others, and to effect change. Analyzes the assessment data to determine the health issues and nursing diagnosis.Uses procedures, referrals, treatments, therapies, and prescriptive authority (if applicable) in accordance with state and federal laws and regulations.Participates in provider education when called upon to do so. Participates in the development of education programs for patients with diagnoses within designated Chronic Disease Management categories.Coordinates, analyzes situations, decision-makes and takes initiative to maximize integration efforts. Contributes and actively participates in gathering educational information pertaining to chronic diseases affecting the assigned patient population.Participates in health center disaster preparedness program.Part of healthcare team that works to sustain attainment of QueensCare Health Centers certifications including but not limited to the Patient Centered Medical Home and other certifications as required.Promotes health centers’ services by participating in community groups, outreach activities and meetings. Communicating regularly with care coordinators, care teams and physicians.Actively participates and assists in the Quality Improvement Programs for QueensCare Health Centers including, but not limited to measuring quality improvement initiatives and identify, test, refine and implement clinical policies and procedures. Monitors tracking mechanisms utilizing the electronic health record to evaluate chronic disease quality indicators.Uses discretion and judgment in handling sensitive or confidential information, answers all employee and client inquiries in a timely and courteous manner and listen to employee disputes and understands which decisions can be made alone and which decisions need to involve others.Consistently adheres to a high standard of professional ethics: Conducts self in an ethical manner and is a role model to others Insures that a professional code of ethics is followed by staff and others throughout the organization.Complies with organizational policies and procedures.Performs all other duties as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION/EXPERIENCE:Registered Nurse Licensed in California required.Associates Degree in Nursing required, preferred Bachelor’s Degree in Nursing and/or graduate level degree in Nursing or related field preferred.Community health experience preferred.Prior experience with Patient Centered Medical Home model of delivery of care, preferred.Prior experience with establishing written policies & procedures, preferred.CPR certification required.Valid California Driver’s License and active automobile insurance required. OTHER SKILLS AND ABILITIES:Ability to organize and prioritize work with minimum supervision.Ability to perform most essential job duties independently and exercise good judgment.Flexible, detail-oriented, and multi-task effectively.Safety & Privacy conscious.Follow rules, and guidance when directed from supervisor.Respect the diverse values, beliefs, and cultures present in individuals, and groups served.Timely and dependable.Ability to work under pressure with the capacity for reflection.Proficient use of Microsoft Office Suite.Proficient prior use of an Electronic Medical Record system.Proficient use of computers. Company Description: QueensCare Health Centers offer quality health services to patients in need, regardless of their ability to pay. Led by care and kindness, we seek to provide universal access to primary healthcare, improving the well-being of our clients and strengthening the entire community. At QueensCare Health Centers we treat the whole person, not just the illness. QueensCare Health Centers provides a wide range of health services and programs for everyone in your family. At our five Federally Qualified Health Centers throughout Los Angeles County our teams of healthcare professionals are dedicated to providing primary, preventive and acute care to all individuals including adult and pediatric medical, dental and vision care. QueensCare Health Centers is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. QueensCare Health Centers is committed to the principle of equal employment opportunity for all applicants and employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at QueensCare Health Centers are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. QueensCare Health Centers will not

QueensCare Health Centers / QueensCare

Why Work Here?

Looking for folks that want to make a difference every day in the lives of the patients and communities we serve.

QueensCare Health Centers offer quality health services to patients in need, regardless of their ability to pay. Led by care and kindness, we seek to provide universal access to primary healthcare, improving the well-being of our clients and strengthening the entire community. At QueensCare Health Centers we treat the whole person, not just the illness. QueensCare Health Centers provides a wide range of health services and programs for everyone in your family. At our five Federally Qualified Health Centers throughout Los Angeles County our teams of healthcare professionals are dedicated to providing primary, preventive and acute care to all individuals including adult and pediatric medical, dental and vision care. QueensCare Health Centers is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. QueensCare Health Centers is committed to the principle of equal employment opportunity for all applicants and employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at QueensCare Health Centers are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. QueensCare Health Centers will not tolerate discrimination or harassment based on any of these characteristics. QueensCare Health Centers encourages applicants of all ages. QueensCare Health Centers will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the “Los Angeles Fair Chance Initiative for Hiring”.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.