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Collections Specialist Representative
Quantum Fintech Reston, VA

Collections Specialist Representative

Quantum Fintech
Reston, VA
Expired: February 21, 2024 Applications are no longer accepted.
  • Vision , Medical , Dental , Retirement
  • Full-Time
ABOUT THE COMPANY
Quantum Financial Technologies, a union of lenders Camino Financial and Fundation, redefines small business lending with our diverse and adaptable financial solutions. We are a dedicated lending partner focused on empowering small businesses to achieve their growth objectives. Our approach merges technological agility with a deep understanding of the financial needs of small businesses, offering a balanced and personalized lending experience.

The ideal candidate will be a team player who is extremely hard-working and responsible; someone who is digitally savvy, self-motivated, resourceful, culturally aware, and shows enthusiasm for the business.

JOB DESCRIPTION
  • Provide excellent customer service to all customers and adhere to department service level requirements
  • Maintain knowledge and compliance with all applicable federal and state laws
  • Ensure privacy of customer information by adhering to Fundation's verification standards
  • Requests and pursues payment on delinquent accounts via communication with account holders
  • Take a strategic approach to contacting delinquent customers through an outbound call campaign
  • Maintain superior quality assurance and compliance on all calls and email communications
  • Proactively work on charged-off/inactive accounts to establish payment arrangements
  • Provide customers with accurate and precise information in response to their requests
  • Analytical ability to evaluate issues, develop options for resolution and determine the best approach in order to defuse potential escalations
  • Collaborate with multiple departments to address customer requests

Requirements
  • Ability to learn and adapt in a fast paced and remote environment
  • Excellent problem solving skills and an ability to think outside the box
  • Must be able to work productively and independently with the ability to prioritize assignments and issues of significance
  • Open to procedural changes
  • Must possess excellent communication skills (verbal and written)
  • Must be an adept multitasker and demonstrate the ability to manage competing priorities
  • Preferred experience in financial services product knowledge.
  • Skilled in Microsoft Office Suite (eg Excel, PowerPoint, Word) and willing to learn additional information systems and or software
  • 3+ years experience in a Collections roles
  • Work in a hybrid environment (3 days a week from the office)
  • Must be able to work flexible hours and willing to perform different tasks as assigned
  • Suggested Hours: 8:00am-5:00pm Monday-Friday (eastern)
  • Open to work in a hybrid environment

Benefits
  • Salary and bonus commensurate with experience and capabilities
  • Comprehensive benefits package including generous health, vision, dental and 401k plan (with FSA and Dependent Care options)
  • Working with a highly experienced and motivated team to build the best-in-class digital commercial lending platform

Address

Quantum Fintech

Reston, VA
20190 USA

Industry

Business

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