Call Center Team Lead

Quality Mobile Home Services is currently hiring for a full-time Call Center Team Lead to oversee our call center team and ensure that our clients receive the best customer service possible in the Lake Elsinore, CA area. This customer service position earns a competitive wage of $16.00 - $18.00 per hour, plus commission and potential bonuses.

In addition to competitive pay and our supportive company culture, we offer our Call Center Team Leads a healthcare package after 90 days and weekly pay.

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

DAY-TO-DAY

This full-time team lead position works an 8-hour shift Monday - Friday, with no weekend work.

As a Call Center Team Lead, you are both a team member and a coach. You answer calls and emails from potential or current clients. But you also help train and motivate the other associates on your team. Always goal-oriented, you encourage your team members to set targets and then do all you can to help each associate reach their potential. Our call center hums along smoothly because of the growth mindset you promote.

Sometimes, one of your team members won't be able to solve a problem by themselves and will turn to you for help. You listen closely to the client and address the matter with the warm professionalism that makes our clients glad they chose our company for their mobile home needs. Hearing the satisfaction in a customer's voice fills you with pride. You believe in what our company has to offer and are happy to know that your customer service and team lead skills play a big role in our success!

ABOUT QUALITY MOBILE HOME SERVICES

We are a thriving general contractor that specializes in repairs and remodels of mobile, modular, and manufactured homes. Since 2014, we've been providing top-quality services to customers in Lake Elsinore. We now additionally serve northern California and multiple areas in Arizona. We are a licensed, bonded, and insured full-service contractor that handles everything from foundations, leveling, flooring, plumbing repair, and re-piping, to cosmetic work and more! From the roof to the foundation and everything in between, one call does it all. In addition to countless satisfied customers, we've been acknowledged by professionals on multiple occasions. We are rated A+ by the Better Business Bureau and have earned a spot on the INC 5000 list of fastest-growing private companies in the US. Additionally, our company was named the GOLD Stevie® Winner: American Business Award Company of the Year for construction in 2020.

Because we want our employees to be successful and enjoy working for us, we offer high-quality training, generous benefits, and excellent pay. We strive to hire good people and give them the tools to become great. If you're looking to join a team that's supportive and optimistic, look no further!

OUR IDEAL CALL CENTER TEAM LEAD

• Career-minded - Looking for more than just a job
• Dependable- Reliable, shows up on time and prepared
• Takes pride in your work - Pays close attention to detail and goes above and beyond
• Team player - Works well with others
• Respectful- Treats others with kindness and dignity

If this sounds like the right customer service position for you, keep reading!

REQUIREMENTS FOR A CALL CENTER TEAM LEAD

• 2+ years of call center experience
• Proficiency in typing and basic computer usage

Experience as a call center team lead would be preferred. If you meet the above requirements, we need you. Apply today to join our team as a Call Center Lead!

Location: 92530