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Front Desk/Customer Service

Quality Inn Danville Danville, KY
  • Expired: over a month ago. Applications are no longer accepted.
  • •Resolve guest complaints, ensuring guest satisfaction.•
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • •Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.•Process all guest check-ins.
  • Verify registration card information with the guest
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.•Handle overbooked or walked in guests
  • Accept and record wake-up call requests.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Process all check-outs.

Job Type: Full-time, Part Time

Salary: $8.00 to $10.00 /hour

Quality Inn Danville

Address

Danville, KY
40422 USA