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Bilingual Call Center Team Lead / Spanish & English

Qualified Staffing Atlanta, GA
  • Posted: over a month ago
  • $16 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Are you a leader? Do you thrive in a fast paced environment? We are looking for you!

Call Center near the Cumberland Mall has is looking for a Bilingual Call Center Team Leader to perform the following duties and responsibilities:

Responsibilities:

  • Develop positive working relationship with Clients and Customers and serve as a resource in the training and implementing of new products and services.
  • Update training manual to reflect current implementation practices.
  • Participate in on-site training.
  • Resolve technical and operational issues independently by establishing a working relationship with the IT and Client Support Departments.
  • Handle Customer Service and Level II Supervisor calls.
  • Complete time sensitive special projects as needed.
  • Ensure that all Customer related documentation is saved appropriately.
  • Reinforce training for new products and services with the CSR.
  • Monitor CSR calls and provide constructive criticism and coaching to ensure that the CSR does not repeat the same errors.
  • Manage and maintain the Customer Service email account and Escalation account; all inquiries received must be properly saved and responded to before the end of the business day.
  • Manage correspondence sent by mail, email or fax to cardholders.
  • Gather call log reports on an as needed basis to ensure adequate staffing.

Core Competencies:

  • Applicants must demonstrate the ability to work independently and handle escalated situations and resolving customer inquiries in a timely manner.
  • Active listening and attention to detail with the ability to multi-task in a fast-paced and changing environment is a must.
  • Ability to solve problems and properly execute company/client policies while creating a positive customer experience is also required.
  • Available to work between 40-55 hours per week. / First or second shift.
  • Bilingual in Spanish and English a MUST!
  • Must be able to pass a drug test and an extensive background check.

Shift Hours:

Monday - Friday 8:00 AM - 5 PM with rotating weekends

Qualified Staffing

Why Work Here?

Independently Owned and Operated, Pay per performance, Great Community.

Qualified Staffing was established in 1988 and is one of the leading employment firms specializing in education, industrial, and clerical staffing. With 32 offices in ten different states, we are looking for great candidates to add to our growing team.

Address

1812 Powder Springs Rd SW Marietta, GA 30064
Atlanta, GA
USA

Website

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