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Sr Human Resources Generalist

Qualfon Harlingen ,TX
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

We are looking for a Senior Human Resources Generalist to join our team and implement various human resources programs. HR Generalists have a broad knowledge of human resources functions, from hiring to onboarding and from employee compensation to evaluation. If you have a passion for HR, are familiar with labor law and look to kickstart your career in the field, this is the place to be. Your role as an HR Generalist will be far from one-dimensional. You’ll undertake a wide range of HR tasks, like organizing training, administering employee benefits and leaves and crafting HR policies. You will use Human Resources Information Systems to ensure all employee records are up-to-date and confidential. You’ll act as the main point of contact for employees’ queries on HR-related topics. The goal is to ensure the HR department’s operations will be running smoothly and effectively to deliver maximum value to the organization as a whole.

Responsibilities

  • Administer compensation and benefit plans
  • Assist in talent acquisition and recruitment processes
  • Conduct employee onboarding and help organize training & development initiatives
  • Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
  • Promote HR programs to create an efficient and conflict-free workplace
  • Assist in development and implementation of human resource policies
  • Undertake tasks around performance management
  • Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates
  • Organize quarterly and annual employee performance reviews
  • Maintain employee files and records in electronic and paper form
  • Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities
  • Ensure compliance with labor regulations

Skills

  • Proven experience as an HR Generalist
  • Understanding of general human resources policies and procedures
  • Good knowledge of employment/labor laws
  • Outstanding knowledge of MS Office; HRIS systems (e.g. PeopleSoft) will be a plus
  • Excellent communication and people skills
  • Aptitude in problem-solving
  • Desire to work as a team with a results driven approach
  • BSc/BA in Business administration or relevant field
  • Additional HR training will be a plus
Company Description
Qualfon is a global provider of contact center, back-office, and business process outsourcing (BPO) services. We offer a full suite of customer lifecycle services including sales, customer care, technical support, and retention programs, and we are experienced at operating large client programs across multiple geographies. Qualfon also supports a variety of communication channels including voice, chat, email, IVR, social media, and blogs.
Qualfon's employee retention is often two times the industry average, which provides our clients more value with better quality at a lower price. The secret to our highly tenured and engaged workforce is simple: It's about people. We focus on what matters to our people, and that is their work life, plus their family, friends, community, spirituality, and health. We invest in the well-being of our people and, in return, they take better care of customers, clients, and our communities. With our mission to Be the Best BPO and Make People's Lives Better, Qualfon is consistently a top-ranking provider for clients and has helped many companies win coveted customer service awards.

Qualfon

Why Work Here?

Great opportunity to advance your career!

Qualfon is a global provider of contact center, back-office, and business process outsourcing (BPO) services. We offer a full suite of customer lifecycle services including sales, customer care, technical support, and retention programs, and we are experienced at operating large client programs across multiple geographies. Qualfon also supports a variety of communication channels including voice, chat, email, IVR, social media, and blogs. Qualfon's employee retention is often two times the industry average, which provides our clients more value with better quality at a lower price. The secret to our highly tenured and engaged workforce is simple: It's about people. We focus on what matters to our people, and that is their work life, plus their family, friends, community, spirituality, and health. We invest in the well-being of our people and, in return, they take better care of customers, clients, and our communities. With our mission to Be the Best BPO and Make People's Lives Better, Qualfon is consistently a top-ranking provider for clients and has helped many companies win coveted customer service awards.

Address

Harlingen, TX
USA

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