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Customer Service Specialist (Remote)

Qualfon Wichita, KS

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Description:

Qualfon is actively hiring customer service professionals to work from home fielding inbound calls from our customers. Our Customer Service Representatives will have virtual training from their home.

Do you love skin care, beauty products, and/or fashion? Love helping others feel and look their best? Passionate about helping others? Would LOVE discounts and incredible deals on TOP Famous names of makeup and beauty products? We want you to be a Beauty Advisor for our high performing team!

Qualfon is actively hiring customer service professionals to work from home fielding inbound calls from our customers. 

Pay $12/hr

Our Mission:

Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

  • Further your education and earn a college degree through our Qualfon University program
  • FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program
  • Medical, dental benefits, vision and life & accident insurance for full-time employees
  • Competitive wages
  • Opportunities to earn additional income through incentives
  • Paid time off
  • We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
  • Qualfon is dedicated to ensuring all team members have Fun@Work!

What you will be doing:

  • Answer incoming calls and assist customers
  • Research information in databases to resolve customer issues
  • Maintain composure in escalated situations
  • Operate accurately and efficiently in a fast-paced environment
  • Handle multiple responsibilities at one time

Work at Home Requirements:

  • Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible
  • Operation system – Windows 10 or newer
  • Webcam-Video available
  • The computer must have least 4GB of RAM and a Processor speed - Dual Core 2 GHz or better
  • High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
  • Upload speed of 3 Mbps; Download speed of 10 Mbps
  • The Internet service provider (ISP) must be highly stable with 1% or less packet loss
  • Latency under 100ms.
  • USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
  • Must have available cell phone, tablet or landline required for Multifactor authentication

What skills you will need:

  • GED or High School Diploma required
  • Comfortable working self-managed
  • At least 1 year of customer service or sales experience required
  • Typing speed of 25 WPM with 90% accuracy required
  • Ability to multi-task efficiently
  • Computer knowledge in Windows-based application required
  • Strong ability to communicate articulately and succinctly both verbally and in writing
  • Manages emotions and maintains positive energy
  • Passion for meeting or exceeding performance goals

**If you want get ahead in the hiring process please start your assessment right now on this link: https://www.gotestnow.com/go/F2/QualfonUSVoiceChatAgent/

Job Type: Full-time

COVID-19 considerations:
This position is 100% remote work at home. We are 100% compliant with social distancing and safety first for all of our team members in all of our locations.

Company Description
Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

Qualfon

Why Work Here?
Lots of opportunities for growth & career advancement!!!

Qualfon is on a mission! Qualfon’s mission is to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. · Further your education and earn a college degree through our Qualfon University scholarship program · FREE access to personal and professional support through the Qualfon Care Coaches’ program · Medical, dental benefits, vision and life & accident insurance for full-time employees · Competitive wages · Opportunities to earn additional income through incentives · Paid time off · We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values · Qualfon is dedicated to ensuring all team members have Fun@Work!

Address

Wichita, KS
USA

Industry

Business

View all jobs at Qualfon