Skip to Main Content

Customer Service Representative - Remote

Qualfon Greeley, CO

  • Posted: over a month ago
  • $14 Hourly
  • Full-Time
  • Benefits: dental, medical, vision, 401k
Job Description

Remote Work from Home position. **You must live within 25 miles of the Fort Collins, CO location to qualify.

Pay: $14.50 per hour

Our Qualfon Mission:

Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

  • Further your education and earn a college degree through our Qualfon University program
  • FREE access to personal and professional support through the Qualfon Care Coaches’ program
  • Medical, dental benefits, vision and life & accident insurance for full-time employees
  • Competitive wages
  • Opportunities to earn additional income through incentives
  • Paid time off
  • We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
  • Qualfon is dedicated to ensuring all team members have Fun@Work!

Job Description

We are seeking Customer Service Specialists to field incoming calls. In this position you will need to be able to provide your customers with a wealth of information regarding their travel destinations or purchasing needs.

Part of your role is to help create meaningful, lasting memories. Whether it is finding an extravagant restaurant for dinner, a thoughtful gift, or setting up the perfect trip from start to finish, our specialists are willing and excited to assist customers with anything they may ask for. Our specialists are experts not only in recommending excellent ideas for vacations but are able to expertly execute how to make things happen – setting up reservations, finding entertainment tickets, or delivering just the right flowers.

Required Skills:

  • Outstanding written and verbal communication skills
  • Internet resourcefulness; Ability to research and quickly become an expert in a variety of subjects.
  • Intermediate skill level with MS Word, MS Publisher, or other deskside publishing applications
  • Six months or more related customer service or administrative professional experience
  • Ability to type 35 WPM
  • Ability to multitask in a fast-paced, demanding environment.
  • Ability to deliver on all customer requests with a friendly and professional demeanor.
  • Interest in the travel, dining, and entertainment industry.

Work@Home Environmental Requirements:

It is your responsibility to align your work environment as outlined below:

  • A dedicated workspace that is quiet and free from noises that could be distracting to the employee or clients, such as:
    • Children, family members, friends, and neighbors
    • Pets and pet distractions
    • Television and Radio
    • Outdoor activities
  • The environment cannot be in a location that is recorded by video or audio at any time - unless required by Qualfon.
  • The environment must be in a location where screens face away from all windows and cannot be viewed outside of the home, or outside of the room. The work environment should be in a closed space surrounded by walls and all doors closed as needed.
  • Depending on the client supported, there may be additional environmental requirements.

Preferred Experience:

  • College degree completed or in process of being completed
  • Booking domestic (North American) travel
  • Domestic and international geography knowledge
  • Setting up entertainment experiences or activities

Technical & System Requirements:

  • High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
  • Upload speed of 3 Mbps; Download speed of 10 Mbps
  • The Internet service provider (ISP) must be highly stable with 1% or less packet loss
  • Latency under 100ms.
  • USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
  • Must have available cell phone, tablet or landline required for Multifactor authentication

Job Type: Full-time

COVID-19 considerations:
We are 100% compliant with social distancing and safety first for all of our team members in all of our locations and offer flexibility for remote opportunities as necessary.

Company Description
Qualfon is on a mission!

Qualfon’s mission is to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

· Further your education and earn a college degree through our Qualfon University scholarship program

· FREE access to personal and professional support through the Qualfon Care Coaches’ program

· Medical, dental benefits, vision and life & accident insurance for full-time employees

· Competitive wages

· Opportunities to earn additional income through incentives

· Paid time off

· We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values

· Qualfon is dedicated to ensuring all team members have Fun@Work!

Qualfon

Why Work Here?
Lots of opportunities for growth & career advancement!!!

Qualfon is on a mission! Qualfon’s mission is to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. · Further your education and earn a college degree through our Qualfon University scholarship program · FREE access to personal and professional support through the Qualfon Care Coaches’ program · Medical, dental benefits, vision and life & accident insurance for full-time employees · Competitive wages · Opportunities to earn additional income through incentives · Paid time off · We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values · Qualfon is dedicated to ensuring all team members have Fun@Work!

Qualfon's Logo

Address

4401 Innovation Dr. Fort Collins

Greeley, CO
80632 USA

Industry

Business

View all jobs at Qualfon

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.