Customer Service Specialist, Senior
Qualcomm Technologies, Inc.
CDMA Technology at http://www.qualcomm.com/about/businesses/qct
California - San Diego
The ideal candidate will be responsible for the following world wide contracts administration and adherence activities:
+ Manage & process HW (CSAs) & SW agreements (post execution)
+ Ensure alignment between agreements and transactional records
+ Create Billings: Software License Fees, Optional S/W, additional fees, etc.
+ New Customer Activations/De-activations
+ Link products to customers as defined in customers agreements, enabling ordering
+ Management of controlled products, will require hours outside normal working hours to support service global Customer Service groups
+ Customer Account Setups, changes and updates for all regional Customer Service teams
+ Compliance Activities: Support External and Internal SOX audit requirements, requires collaboration with various departments such as Finance, Tax, Legal, and Customer Service
+ Maintain regular interactions with several groups, including but not limited to, Legal, Contracts, Customer Service, Sales and Regional Offices around the globe.
All Qualcomm employees are expected to actively support diversity on their teams, and in the Company.
+ 3+ years experience in Customer Service or Contracts Administration in the semiconductor industry
+ Transactional experience in contracts, customer master creation or Oracle
+ Bachelor's degree or equivalent experience
+ Computer proficiency on PC, and all Microsoft applications, including but not limited to Excel, Word and PowerPoint
+ Ability to effectively and quickly adapt to new systems and processes as they are implemented and rolled out
+ Ability to assimilate information from various systems and sources to summary the situation and/or complete the task (s)
+ Strong multitasking abilities, while remaining calm under pressure
+ Excellent communication skills, both verbal and written form
+ Ability to effectively analyze situations, identify problems and solutions to the situation
Required: Bachelor's, Business Administration or equivalent experience
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.