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Call Center Customer Service Rep (Direct Hire)

QPS - West Allis Branch Janesville, WI

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Pay: $15/hr with guaranteed increase to $16.20 by 1 year anniversary

Hours: Must be able to work an 8.5 hour shift between the hours of 6am-5pm

This position will start training onsite for 3 days, then will move to a remote role, working from home until further notice. A stipend will be provided for high speed internet service.

Position Description

  • Build customer relationships and loyalty by responding to a high-volume of INBOUND phone calls and/or emails.
  • Work in a team-based environment with daily interactions with customers and Sales team members.
  • Use a computer and multiple computer programs in each call with periods of prolonged sitting (up to 8 hours per day).
  • Resolve customers’ challenges with the best solutions by using all resources for account selection, product identification, order placement, order management, and pricing and invoice discrepancies.
  • Resolve pricing situations, apply credit, and implement return procedures.

Position Requirements

  • High School diploma or equivalent
  • At least 1 year of external Customer Service Experience
  • Proficient in operating and navigating multiple PC-based programs at one time

QPS - West Allis Branch

Why Work Here?
Excellent benefits and opportunity for advancement

Manufacturing company

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Janesville, WI



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