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Customer Service Representative/Operations - Flooring Industry

QDI Stone/QDI Surfaces Houston, TX
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

Quarries Direct International, LLC. (QDI Stone/QDI Surfaces) is currently seeking a talented Customer Service Rep to work in our Houston showroom.

This would be a non-supervisory position but will be a very vital part of our sales team. The Customer Service Rep will be a very diverse role and be handling everything from answering phones, greeting customers, walk-in sales, order processing, sampling, marketing and sales support.

The job functions would include but not limited to:

  • Answer incoming calls
  • Answer pricing or product questions from customers who call in over the phone
  • Communicate with the sales team regarding customer inquiries or issues
  • Greet customers as they come into the showroom
  • Be able to present the QDI product line and answer any questions the customers may have.
  • Follow up on leads or set appointments for the outside sales team
  • Specific marketing projects assigned by the Sales Manager
  • Answer pricing or product questions over the phone
  • Do market research on the local area market and give feedback to management
  • Attend industry related networking events when necessary
  • Ordering office supplies
  • Maintaining sample room and updating sample inventory
  • Utilize company software to check inventories and submit orders

Successful candidates will have the following:

  • 3-5 years in a customer service or office manager roles and preferably natural stone or flooring industry experience.
  • Well organized and self-disciplined - Attention to detail a must.
  • Outstanding customer service skills.
  • Professional appearance.
  • Good presentation skills.
  • Problem-solving skills with the habit of being proactive.
  • Excellent communication skills both written and verbal.
  • Team player
  • Good computer skills including MS Outlook, Word and Excel
  • Experience with Dancik inventory software a plus
  • High School diploma or equivalent.

Benefits:

  • Competitive Salary
  • Full health insurance benefits after 90 days
  • 401 K
  • Employee discounts on all QDI materials

This is a great opportunity with a rapidly growing, Inc. 5000 company. We are looking to expand our sales and presence in the Houston market and this position could grow into a larger management role with more responsibility.

If qualified, please respond to this add and submit your resume for consideration. Salary will vary depending on experience.

QDI Stone/QDI Surfaces

Why Work Here?

QDI Surfaces QDI Surfaces is a professional family owned business which started in 2005 and is headquartered in Phoenix, Arizona. QDI also maintains branches in Houston, The Woodlands, Dallas, Ft. Smith and Fayetteville, AR and Anaheim, as well as satellite offices in Austin, San Antonio, and SW Louisiana. The company services a nationwide customer base, which includes leading retailers, contractors, builders, architects, designers and wholesalers. We are a rapidly growing company and have made the Inc.5000 list for the last 5 years in a row. QDI STONE is one of the largest natural stone importers and distributors in the United States. Our product lines include limestone, travertine, marble, glass and other natural stone products maintaining some of the largest inventories in the industry. Our materials are used for a variety of indoor and outdoor applications, both commercial and residential. QDI SURFACES is one of the most reputable and innovative importers of ceramic / porcelain tile, LVT, Natural Stone, Glass, Decorative Products,Porcelain Slabs, Porcelain Pavers, Natural Stone Pavers, Pool Coping, and Pool Tile in North America. We only offer the very latest in fashion, design and technology at extremely competitive pricing..

Address

Houston, TX
USA

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