QDI Surfaces is looking for a talented customer service/inside sales rep for our new Fayetteville, AR office.
Job Summary and Responsibilities:
- Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
- Help customers design and pick out products for their projects.
- Write up orders in the QDI system and collect payments when necessary.
- Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
- Identifies and prioritizes problems and issues related to service area.
- Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
- Ensures that appropriate changes were made to resolve customers' problems.
- Refers unresolved customer issues to designated departments for further investigation.
- Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.
- Keeps records of customer interactions on CRM system Smartsheet.
- Education: High school diploma or equivalent
- Experience: 1-2 years of related experience
- Excellent verbal and written communication
- Design background a plus
- Customer Service Focused
- Critical thinking
- Active listening
- Competitive Salary based on experience
- Health, Dental & Vision Insurance
- 401 K
- Employee discounts on all QDI materials
This is a great opportunity with a rapidly growing, Inc. 5000 company. We are consistently expanding and like to promote from within. If qualified, please respond to this add and submit your resume for consideration.
QDI Surfaces is a professional family owned business which started in 2005 and is headquartered in Phoenix, Arizona. QDI also maintains branches in Houston, The Woodlands, Dallas, Ft. Smith and Fayetteville, AR and Anaheim, as well as satellite offices in Austin, San Antonio, and SW Louisiana. The company services a nationwide customer base, which includes leading retailers, contractors, builders, architects, designers and wholesalers. We are a rapidly growing company and have made the Inc.5000 list for the last 5 years in a row.
QDI SURFACES is one of the largest natural stone importers and distributors in the United States. Our product lines include limestone, travertine, marble, glass and other natural stone products maintaining some of the largest inventories in the industry. Our materials are used for a variety of indoor and outdoor applications, both commercial and residential.
QDI SURFACES is one of the most reputable and innovative importers of ceramic / porcelain tile, LVT, Natural Stone, Glass, Decorative Products,Porcelain Slabs, Porcelain Pavers, Natural Stone Pavers, Pool Coping, and Pool Tile in North America. We only offer the very latest in fashion, design and technology at extremely competitive pricing..