Under general supervision, conducts and maintains positive interactions with customers and visitors in person, by phone or email. Pyramyd Air's Customer Support Representatives are recognized as experts in the Airgun industry. As a Customer Support Representative, you will provide our customers with an exceptional experience through diligent, prompt follow-up, friendly, honest advice and expert knowledge.
Respond to customer emails in Zendesk.
Write self-help articles for website.
Talk to customers on the phone.
Answering SMS text messages.
Work with customers via chat.
Respond to social media posts.
Captivate customers and enhance their experience.
Work with team members to stay informed about new products and trends.
Cultivate relationships and help customers feel good about our company.
Learn about our products and nuances of the industry.
Tech savvy and able to learn new programs such as ERP systems and Zendesk.
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions.
Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary.
Written Communication - Writes clearly and concisely; effectively presents numerical data.
Teamwork - Balances team and individual responsibilities.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Minimum Experience 1-3 years.
Call Center experience a must
Proficient with modern software applications such as Sage, Zendesk, VOIP, CRM applications, Gmail and Slack.
Reliable and professional,
Minimum education, High school diploma/GED (and ideally some college or additional training).