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Customer Success Specialist

Pyramid Worldwide Search, Inc. New York, NY

  • Posted: 4 days ago
  • $70,000 Yearly (plus commission)
  • Full-Time
  • Benefits: dental, life insurance, medical, vision,
Job Description

Customer Success Specialist

 NYC office location with the opportunity to work from home 2 - 3 days / week.  

Salary: $70K + Bonus $30K + equity + benefits

Our Client, a high growth AI, video, content, data intelligence and analytics SaaS technology company, is looking for a Customer Success Specialist to join their growing US team!  Your experience in Account Management and / or Ad Operations will be valuable as you will be responsible for the creation, management, and optimization of quality digital video executions across Company’s publisher partners.

The Customer Success Specialist reports to the Director, Customer Success, Media, and works closely with both internal and external stakeholders, including publishers, vendors, and Company’s sales reps and account managers to ensure successful customer management.

The successful candidate will be comfortable with constantly evolving job requirements, is a quick learner, is well aware of digital advertising trends and their implications on the day to day operation.

You may be a match for this role if you have:

  • 1-3 years work experience in a similar sales role (a hands on Account Executive or Ad Operations Manager)
  • Technical knowledge of the digital publishing and advertising ecosystem (specific video monetization experience preferred)
  • Proven ability to build deep consultative relationships and grow existing partnerships
  • Attention to detail and excellent organizational and time management skills, with the ability to multitask
  • Ad Trafficking experience - working with Ad Servers, Trafficking platforms, Ad Exchanges, SSPs – preferred
  • Experience working with GAM/DFP, SpringServe, LKQD, AppNexus, OpenX – preferred
  • Proven ability to analyze large data sets, and effectively identify and convey key insights to relevant stakeholders. Advanced Excel skills.
  • Self motivated and driven, with strong customer service skills and a “can do” attitude
  • Excellent verbal and written communication skills

Pyramid Worldwide Search, Inc.

Why Work Here?
Pyramid Worldwide Search on behalf of a global, high growth technology company.

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New York, NY



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