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Logistics and Supply Chain Analyst

Pyramid Consulting Atlanta ,GA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Duration: 12 Months

 Top Skills Needed

Strong Computer Skills - Excel knowledge
Strong written and oral communication
Associates Degree / Bachelors Preferred
1-3 years of experience

Key Activities
• Single point of contact for our customers across Business units (MMBU, Food Service)
• Partner with sales teams and brokers to address customer satisfaction needs related to pricing, delivery method changes, account management and strategic projects (product launches, packing changes etc.)
• Partner with Product supply, Supply planning, logistics and transportation teams to influence and resolve order flow concerns (late trucks, dwell time, refused deliveries)
• Responsible for managing phone calls and emails from customers, internal stakeholders and partners and accurately tracking and resolving the business need
• Customer order management – Acts as liaison between external departments and customers to process order changes, communicate all order changes, track and reschedule customer orders to meet customer requested delivery dates
• Apply best practices and business knowledge to make timely decisions and resolve issues with product orders to meet requested customer delivery dates
• Proactively manage order flow, communication of all In Full issues and partner with transportation to ensure delivery appointments and pick-up appointments are set timely to mitigate order failures
• Recognize and track trends with customer issues, evaluate and suggest process improvements for Product order management and our partners
• Understand Company goals and performance metrics and improve quality and speed to meet and exceed customer expectations
• Work collaboratively but often independently on daily tasks and resolve escalations that are diverse in scope using strategic thinking, people and company resources
• Build and leverage collaborative relationships with our customers, sales, logistics and other internal partners based on customer specific operations
• Analyze, coordinate and participation in implementation of design projects to support department and or key customer objectives.
Required Skills/Experience
• Strong customer service and relationship background, strategic thinking, effective communication and business writing skills
• Must have strong research or analytical skills, attention to detail, effective problem solver and influencing skills
• Must have a strong sense of urgency and be empowered to make timely and informed decisions
• Building collaborative relationships within POM, Supply chain/OTC organization and our external partners
• Knowledge of the CCNA Product Supply system, Order Management and Salesforce & SAP a plus. Other systems used include CRM Database, MS Office; Outlook, Word, Excel, SharePoint, Genesys
• Ability to excel and contribute in a fast paced and changing work environment with accuracy while meeting SLA’s and deadlines
• Ability to understand overall Company objectives and manage competing project and tasks
• Roles within this organization include teleworking and remote working. Candidate must be able to work independently with minimal daily supervision

Types of additional activities managed
• Expedited Orders
• Customer Order Change Request
• Customer Pick Up
• Transportation Issues
• Dock Cuts
• Ship Withs
• General Product Information
• Plant Redirects
• Over, short and damaged process
• Transportation Method Change
• Duplicate, missing, or incorrect orders
• Participate on S&OE Weekly Calls
• Attend S&OP Monthly Calls

Pyramid Consulting


Atlanta, GA