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HIP Service Coordinator (Technical Customer Service)

Pyramid Consulting
Princeton, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

HIP Service Coordinator
1 year contract
Princeton, NJ Hybrid. Please ensure candidates are local
Onsite from mid dec to Q1 and Q2 after that work will be hybrid


Strong Communication skills and strong background in Customer Service/ Technical Customer Service.



§ Manage and maintain the System Support Mailbox

§ HIP Submission Training

§ HIP Submission Support

§ AOP submission support

§ Facilitate changes to Service Provider Profiles

§ Create and manage Support tickets related to Support role

§ System User Management

§ HCP Tiering process support

§ Create quarterly Forecast report ( Excel, pivot table)

§ Create reminders, Updates and Announcements to the ROS/Submitters (Communications)

§ Manage the team SharePoint page


Requirements –

• Bachelor’s degree preferred

• Minimum 3-5 years of relevant work experience (customer service, system training and support, operations)

• Analytical skills with experience in collecting, organizing, analyzing various data

• Attention to details

• Excellent customer service and communication skills

• Fluent in Microsoft Office (Excel, Word, Outlook, Power Point).

• Ability to multitask and prioritize work independently, take initiative and complete tasks on time

• Microsoft Office

• Some analytical skills

• Any knowledge of HCP systems is a plus

Company Description
We place top talent through our divisions: Technology, Staffing, Professionals, Talent Digitalization, and Pyramid Academy. Our flexible staffing options include contract, contract-to-hire, direct hire, and SOW/Statement of Work. We deliver top talent to our clients by combining the use of the latest technology with the subject-matter expertise that our seasoned team of recruiters brings to the process. With the integration of smart sourcing tools, machine learning, and AI/Artificial Intelligence into our screening process across the organization; we evaluate a large volume of candidates to find the most suitable talent.

Pyramid Consulting


Princeton, NJ
08540 USA



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