Job Title: Customer Service Representative
Location: Universal City, CA USA 91608
Duration: 3+ months (Extendable)
Pay Rate: $14 to $18 per hour on w2
The VIP Call Centre Sales Specialist will be responsible for selling various theme park products, including Universal Studios Hollywood’s premier product, the VIP Experience. This role is accountable for meeting or exceeding the sales goals of a 365-day-a-year sales operation. The VIP Call Center Sales Specialist must be able to convey a sense of expertise and product knowledge while maximizing sales potential within a diverse market.
RESPONSIBILITIES: • Effectively upsell guests to the VIP Experience, in addition to selling other theme park products, in a contact center environment • Meet established sales metrics and performance/service level standards • Engage with guests and clients through various channels, including inbound/outbound calls, email, and click to chat • Foster good working relationships with internal and external partners through honesty and integrity • Continue to be well-versed in all products and relevant theme park information in order to effectively present and discuss all products and services offered • Process ticket sales and reservations according to Standard Operating Procedures • Perform other duties as assigned
High school diploma or GED • Must be able to work a flexible schedule, including weekends and holidays
Bachelor’s degree in related field • 1 year sales call center experience • Proven ability to upsell into an upscale, premium product experience • Outstanding communication skills, both written and verbal • High level of professional customer service • Solid sales aptitude with ability to excel at consumer-direct sales, including the ability to adapt sales presentations depending on the consumers’ needs and wants • Capable of thriving in a high-pressure, team-oriented and fast-paced environment with the ability to persevere and maintain a positive attitude • Exceptional attendance, reliable and punctual with ability to adhere to established break/lunch times • Ability to accommodate schedule and activity/priority changes on short notice • Working knowledge of Microsoft Office and ability to quickly learn new systems • Ability to speak foreign languages, particularly Spanish and/or Mandarin, is a plus
Thanks & Regards
Pyramid Consulting Inc.
Executive - Resourcing
Office: 401.402.8704 | M: 720.538.7199 | E: firstname.lastname@example.org