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Customer Service Representative

Pyramid Consulting Universal City, CA
  • Expired: over a month ago. Applications are no longer accepted.

Job Title: Customer Service Representative

Location: Universal City, CA USA 91608

Duration: 3+ months (Extendable)

Pay Rate: $14 to $18 per hour on w2

Job Description:

The VIP Call Centre Sales Specialist will be responsible for selling various theme park products, including Universal Studios Hollywood’s premier product, the VIP Experience. This role is accountable for meeting or exceeding the sales goals of a 365-day-a-year sales operation. The VIP Call Center Sales Specialist must be able to convey a sense of expertise and product knowledge while maximizing sales potential within a diverse market.

RESPONSIBILITIES: • Effectively upsell guests to the VIP Experience, in addition to selling other theme park products, in a contact center environment • Meet established sales metrics and performance/service level standards • Engage with guests and clients through various channels, including inbound/outbound calls, email, and click to chat • Foster good working relationships with internal and external partners through honesty and integrity • Continue to be well-versed in all products and relevant theme park information in order to effectively present and discuss all products and services offered • Process ticket sales and reservations according to Standard Operating Procedures • Perform other duties as assigned


High school diploma or GED • Must be able to work a flexible schedule, including weekends and holidays


Bachelor’s degree in related field • 1 year sales call center experience • Proven ability to upsell into an upscale, premium product experience • Outstanding communication skills, both written and verbal • High level of professional customer service • Solid sales aptitude with ability to excel at consumer-direct sales, including the ability to adapt sales presentations depending on the consumers’ needs and wants • Capable of thriving in a high-pressure, team-oriented and fast-paced environment with the ability to persevere and maintain a positive attitude • Exceptional attendance, reliable and punctual with ability to adhere to established break/lunch times • Ability to accommodate schedule and activity/priority changes on short notice • Working knowledge of Microsoft Office and ability to quickly learn new systems • Ability to speak foreign languages, particularly Spanish and/or Mandarin, is a plus

Thanks & Regards

Anita Yadav
Pyramid Consulting Inc.
Executive - Resourcing

Office: 401.402.8704 | M: 720.538.7199 | E:

Pyramid Consulting

Why Work Here?

Growing, dynamic adminthat can provide you with unparalleled career growth potential!

At Pyramid Consulting, Inc. We Find Hidden Talent. Pyramid Consulting provides rewarding career opportunities for Business Professionals and enables our Clients to compete and win in today’s technology-driven global markets. Founded in 1996 and headquartered in Atlanta, GA, Pyramid supports our Client partners around the world, including the United States, Canada, United Kingdom*, European Union* and India* through a combination of local offices and global delivery.


Universal City, CA
91608 USA