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Customer Service Representative

Pyramid Consulting
Baltimore, MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Title: Customer Service Representative

Remote/on-site: On-site

Location: Baltimore, MD 21202

Duration: 12+ months, contract role (Mon-Fri, 40 hrs/week)

Job Description:

Provides a single point of contact for customers, contractors and the applicable township for new construction, upgrades and/or demolitions.

Demonstrates excellent telephone and written communications skills. Ensures prompt resolution of any customer issues or complaints.

This position coordinates all contractor, other Utility Companies and township meetings and publishes meeting minutes.

Requires a four-year college degree or High School diploma with a minimum of three (3) years experience in a customer contact role.

Position Requirements:

Take calls from customer service representatives and meter and installation crews regarding customer appointments. Must be customer-focused with professional communication skills.

Schedule and assign work on crews.

Will need to be able to work in multiple computer systems to view customer information and resolve conflicts.

Able to multi-task, learn quickly, and quickly adapt in changing environment

 

Preferred: CC&B experience

Company Description
We place top talent through our divisions: Technology, Staffing, Professionals, Talent Digitalization, and Pyramid Academy. Our flexible staffing options include contract, contract-to-hire, direct hire, and SOW/Statement of Work. We deliver top talent to our clients by combining the use of the latest technology with the subject-matter expertise that our seasoned team of recruiters brings to the process. With the integration of smart sourcing tools, machine learning, and AI/Artificial Intelligence into our screening process across the organization; we evaluate a large volume of candidates to find the most suitable talent.

Pyramid Consulting

Why Work Here?
Pyramid Consulting, Inc. provides Staffing and Technology Solution services to Fortune 500 and 1000 companies across the USA and Canada.

We place top talent through our divisions: Technology, Staffing, Professionals, Talent Digitalization, and Pyramid Academy. Our flexible staffing options include contract, contract-to-hire, direct hire, and SOW/Statement of Work. We deliver top talent to our clients by combining the use of the latest technology with the subject-matter expertise that our seasoned team of recruiters brings to the process. With the integration of smart sourcing tools, machine learning, and AI/Artificial Intelligence into our screening process across the organization; we evaluate a large volume of candidates to find the most suitable talent.

Address

Baltimore, MD
21202 USA

Industry

Business

View all jobs at Pyramid Consulting