Position Name Customer Service Representative Bilingual
Work Location Alpharetta 30009
Position Work form home
Duration 3 Months
Pay Rate $17.19/hr
Servicing customer inquiries on various Debt Cancellation Benefits for major clients.
Benefits Call Center Representative will initiate benefits requests.
Calculate reimbursement for program fees at the appropriately demonstrated assigned authority level.
Acts as a Liaison between the Business/Resolution Analyst and customers.
Reviews and analyze what if any documentation is need to process benefits.
Receives moderate amount of in-bound calls.
Evaluates and answers customer inquiries of a moderately complex nature.
Processes benefits (claims) transactions while accessing multiple systems.
Tasks require some judgment and critical thinking skills.
Maintain details of customer’s inquiries and/or complaints and the actions taken to resolve their issues.
Required Skills and Experience:
Strong communication skills.
Ability to multi-task and manage time effectively.
Writes clearly, concisely and effectively.
Proficient in Microsoft Office Suites.
Committed to providing superior customer service.
Ability to work independently.