Title: Credit Card Client Advisor
Location: AZ; Tempe
Duration: 6 Months
Provide credit card operational service delivery and consultation for clients, cardholders, Program Administrators and internal partners. Including but not limited to opening new accounts, closing accounts, account maintenance, Program Manager and Cardholder problem resolution, research, reporting and internal and external customer training. - Serve as the primary contact for telephone and/or email requests from SVB clients and colleagues.
Navigate, research, solve and/or escalate a variety of client service inquiries.
Set client expectations and deliver world class service to delight the client.
Identify client problems/issues, educate and influence client adoption of on line self-servicing solutions. -Be part of a dynamic, cohesive team.
Troubleshoot issues and solve problems while working with tight timelines.
A Credit Cards Client Service Advisor III will also be expected to become subject matter experts and consult on projects and process improvement initiatives. This individual will demonstrate an exceptional understanding of all client facing systems and will handle escalated problems/issues within the group.
2-3 years credit card customer service experience, preferably with Credit Card Operations/Service or General Banking. Demonstrated experience in a direct client contact role within the financial services industry with Credit Card experience highly preferred.
Demonstrated ability to understand client issues, set client expectations and facilitate resolution while mitigating bank risk.
Knowledge of Financial systems is a plus.