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Call center/Claims Specialist (Remote Position)

Pyramid Consulting Atlanta, GA
  • Expired: over a month ago. Applications are no longer accepted.

Job Title Call center/Claims Specialist

Location: Atlanta, GA 30350

6 -month (s) contract | Training will be 9 am -4 pm Pacific time for the first 3 weeks

For remote, contingent workers, require they furnish their own computer and their own secure internet connection. Client provides the log ins/licensing for any of the systems the worker uses to complete their work.

Candidates DO need video conferencing for their weekly 1:1s with their managers. If contractors want, they can wither use their cell phones for this or use a camera on their computer. All agents will have a phone program installed on their computer called X-Lite that is in lieu of a cell phone. This is the program that Healthy Paws uses for all remote employees.

Responsibilities
• Process New and Repeat Claims
• Answer claim related questions and Process claims with Accuracy and Efficiency
• Phone and Email training to be provided in the future
• Assist in special projects or other duties as assigned
• Be an active part of the Healthy Paws family of diverse people focused on giving great customer service
• Maintain department productivity and quality standards
• Provide follow-up assistance as needed
• Route escalated calls appropriately
• Adhere to department policies and procedures

Required experience/Prerequisites
• Veterinary Experience Preferred but not Required
• High school diploma

• Excellent computer skills, including proficiency in Microsoft applications (Excel and Word)

Please submit a cover letter with your resume

Pyramid Consulting

Why Work Here?

Growing, dynamic adminthat can provide you with unparalleled career growth potential!

At Pyramid Consulting, Inc. We Find Hidden Talent. Pyramid Consulting provides rewarding career opportunities for Business Professionals and enables our Clients to compete and win in today’s technology-driven global markets. Founded in 1996 and headquartered in Atlanta, GA, Pyramid supports our Client partners around the world, including the United States, Canada, United Kingdom*, European Union* and India* through a combination of local offices and global delivery.

Address

Atlanta, GA
30350 USA