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Call Center Representative - 12 months assignment

Pyramid Consulting Atlanta ,GA
  • Expired: 12 days ago. Applications are no longer accepted.
Job Description

Role: Client and Customer Service

Location: Atlanta, GA USA 30319

Duration: 12 months contract (with possibility to extend)

Job Description:

Minimum Qualifications

  • Minimum of 2 years of customer service related experience or training.
  • Minimum of 1 year sales or up-selling experience Must be able to handle 75+ calls per day
  • Must be able to meet minimum revenue goals
  • Requires attention to detail and the ability to adapt to change
  • Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required
  • Ability to type 40+ WPM.
  • Excellent oral and written communication skills
  • Experience working in a team environment and assisting others as applicable
  • Hours are extended and varied must have an ability to accommodate a flexible schedule and work overtime as needed
  • Must be flexible to work any shift during business hours, currently Monday – Saturday, 8AM - 8PM (hours subject to change to meet business needs)
  • College degree preferred; minimum high school diploma or general education degree (GED) required.

Responsibilities:

  • Receive and respond to inbound customer telephone, chats and email inquiries regarding advertising products and/or services.
  • Other interaction via telephone, fax, email, and face-to-face may occur with customers, other Customer Service Department teams and internal teams as applicable.
  • Educate customers about features and benefits of products in order to improve product related sales and customer satisfaction
  • Determine customer requirements and expectations in order to recommend specific products and solutions
  • Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
  • Follow issues from identification to resolution, working with various internal departments and external affiliated websites and companies to bring resolution to customer concerns as they arise
  • Ability to effectively present information to customers, co-workers, supervisors on a one-on-one basis
  • This includes assisting others with troubleshooting and issue resolution as necessary.
Company Description
At Pyramid Consulting, Inc. We Find Hidden Talent. Pyramid Consulting provides rewarding career opportunities for Business Professionals and enables our Clients to compete and win in today’s technology-driven global markets. Founded in 1996 and headquartered in Atlanta, GA, Pyramid supports our Client partners around the world, including the United States, Canada, United Kingdom*, European Union* and India* through a combination of local offices and global delivery.

Pyramid Consulting

Why Work Here?

Growing, dynamic company that can provide you with unparalleled career growth potential!

At Pyramid Consulting, Inc. We Find Hidden Talent. Pyramid Consulting provides rewarding career opportunities for Business Professionals and enables our Clients to compete and win in today’s technology-driven global markets. Founded in 1996 and headquartered in Atlanta, GA, Pyramid supports our Client partners around the world, including the United States, Canada, United Kingdom*, European Union* and India* through a combination of local offices and global delivery.

Address

Atlanta
Atlanta, GA
USA