Bilingual Customer Service Representative

Immediate need for a talented Bilingual Customer Service Representative. This is a 07+ Months opportunity with long-term potential and is located in United States (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 23-20606

Pay Range: $18.70/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Receives requests via telephone regarding Insurance application status.
• Responds to inquiries from Independent and Client Agents and/or agencies for information and assistance.
• Performs research to respond to inquiries and interprets notifications to determine most effective response.
• Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
• Performance determined on many factors, including, phone metrics and quality assurance scores.
• Schedule may vary based on needs of business (hours of Operation M-F 8:00 am- 5:30 pm CST).

Key Requirements and Technology Experience:

• Prior Insurance experience preferred, Client experience a plus.
• 2+ years’ experience in customer service, call center environment strongly preferred.
• Maintain detailed knowledge of all products and procedures.
• Ability to handle high end customers in a professional manner.
• Bi-Lingual- Spanish required.
• Home high speed internet, with 25 mbps and up is required.

Our client is a leading Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply today for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.​