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Customer Service Representative

Cleveland, OH
  • Expired: April 29, 2021. Applications are no longer accepted.

JOB DESCRIPTIONCUSTOMER SERVICE REPRESENTATIVEFLSA Status: Full-Time, Non-ExemptPay Range: $22/hr, plus commission structurePuzzleHR is recruiting on behalf of Metal Supermarkets.OBJECTIVE:Your primary responsibility will be to address the service needs of Metal Supermarkets customers. You ll spend the day on your feet, moving between our customer service counter, the office, and the shop floor. Orders and inquiries are received via phone, email and walk-ins.

You ll consult with trade professionals and do-it-your-selfers, assisting in their material needs and working to find solutions.Your people skills will make customers feel welcome, validated and well-served. When a customer leaves, they leave with their orders, confident and satisfied knowing their experience with Metal Supermarkets was a positive one. It will take strong multi-tasking skills and attention to detail as you juggle several demands at once.

We ll train you in operating our machines and working with... different metals. If you re customer focused, passionate about service and customer satisfaction, have a positive attitude, solutions driven and motivated to learn, we can teach you the rest.WHAT ARE WE LOOKING FOR?

THE RIGHT FIT! LEADERSHIP SKILLS Ability to coordinate operations of the facility POSITIVE INTERACTIVE / CUSTOMER-ORIENTED People friendly. Patient; empathic; providing excellent service and solutions to our customers Positive attitude and solutions driven MOTIVATION & ENTHUSIASM Love to work in a fast-paced environment ATTENTION TO DETAIL Meticulous.

You understand details make a difference ORGANIZATIONAL SKILLS With multiple projects on the go, you are able to stay organized to serve customers quickly and efficiently TIME MANAGEMENT SKILLS Multiple customer and order timelines. You know how to keep on schedule PROBLEM SOLVING ABILITIES Confidence with troubleshooting, investigating and providing solutions ADAPTABILITY Flexibility to respond to a variety of situations and requests DRIVE FOR GROWTH Drive to grow in value and responsibility as the business evolvesKEY RESPONSIBILITIES INCLUDE: Provide consistent, superior customer service, ensuring all customer needs and requests are identified and addressed, maintaining a high level of customer satisfaction at all times Acknowledge and respond in a timely fashion to all order requests, submitted quotes and delivery follow-up Recognize opportunities to generate sales leads and new customer development Assist in employing marketing and sales resources. These include, but are not limited to prospect lists, existing customer information reports, hard copy marketing material, emails and any other approved programs or resources Drive the achievement of sales targets, which includes maintaining stock control and gross margins while managing costs Entering and updating customer information into our Point of Sale software, as needed Contribute to all aspects of effective store operations including customer assistance, quoting, tele-sales and material handling and cutting (if necessary) Accepting cash and taking credit/debit card payments Prepare products from the warehouse for delivery, and deliver shipments locally using the company service truck when neededTECHNICAL QUALIFICATIONS: Minimum three years of proven customer service experience Metal and metal related product knowledge Ability to write business correspondence and standard operating procedures Ability to multitask, establish priorities and manage conflict Strong math skills with an ability to calculate figures and amounts such as discounts, interest, area, circumference, and volume Demonstrated leadership skills Computer proficiency including MS office (Outlook, Word & Excel) Fluent in written and spoken English Exceptional telephone skills and etiquette Exceptional communication and listening skillsOTHER QUALIFICATIONS: Ability to support handling of metals and other materials throughout the facility which could weigh up to 75 lbs Ability to stan



Cleveland, OH



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