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Order Processing Specialist - Machine Service

Puresan
Wyckoff, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Puresan is a leading supplier of equipment and supplies for disaster restoration, carpet cleaning and janitorial professionals.  Join our team of dedicated, ambitious professionals.  Puresan offers a supportive team and advancement opportunities.

Order Processing Specialist – Machine Service

Responsibilities:

  • Machine service planning
    1. Plan and schedule maintenance work for customer machines
    2. Quote and invoice the customer accordingly
    3. Act as the primary liaison between service vendor and customer
    4. Ensure work is completed in a timely fashion
  • Answer incoming calls
  • Support customers by receiving and responding to calls, emails, fax and online requests regarding quotes, orders, purchase orders, questions, concerns
  • Accurately record customer interactions
  • Process new customer accounts to company software system
  • Process customer quotes and sales orders, ensuring proper products, quantities, price and description
  • Support sales reps by processing quote and order requests, responding to questions and providing ETAs and tracking
  • Assists with customer pick up orders
  • Process
    1. Customer return merchandise authorizations
    2. Dispenser service tickets
    3. Machine service tickets
  • Data entry to company software system
  • Sort and organize mail
  • File

Skills and Qualifications:

  • Minimum 2 years customer service experience
  • Attention to detail
  • Basic computer knowledge

Monday through Friday 8:00 AM – 5:00 PM

Company Description
Founded in 1983, Puresan is a leading distributor of janitorial products, facility maintenance supplies, and equipment. Puresan tailors supply chain solutions for each client, servicing business-to-business customers as well as commercial, education, government, food service facilities, and many others.

Puresan is a subsidiary of The Facilities Group.

The Facilities Group and its subsidiaries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Puresan

Address

500 W. Main Street

Wyckoff, NJ
07481 USA

Industry

Business