Medical, Surgical & Cosmetic Dermatology Office in Newport Beach is seeking an outgoing, personable, and enthusiastic individual for a position as a Call Center Representative Lead. Seeking someone who brings a smile to every day and to every person, is self motivated, driven, caring, and a team player committed to providing excellent customer service. Outstanding phone etiquette and Medical Office experience preferred.
This individual will be the first voice that a patient hears in our practice. The position requires excellent phone and listening skills, and an ability to educate prospective/existing patients about the services provided by the practice. This person must be able to multi-task, treat patients and staff with friendliness and respect, willing to learn, detail oriented, punctual, reliable and work well with others.
- Answering incoming calls/messages with a professional and courteous demeanor
- Verifying insurance information
- Scheduling new and existing patients
- Taking initiative to improve operations & patient experience
- Maintains clean & organized work station/lobby
- Scanning & uploading documents