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Dispatch Specialist

Pulse Technology Schaumburg, IL

  • Posted: over a month ago
  • Part-Time
Job Description

Pulse Technology is seeking a Dispatch specialist who is responsible for scheduling, assigning, and communicating work to our Service Technicians to ensure that customers’ needs with their purchased equipment is fixed in a professional, timely, safe, and cost-effective manner.

JOB OBJECTIVES:

  • Answering inbound phone calls and performing email communications related to providing customer issues with purchased equipment.
  • Confirmation of timeline to the customer of when to expect a technician.
  • Work with technician schedules, location, and all “Calls” that need to be handed and dispatch appropriately while managing the level of urgency per-costumer issues.
  • Provide information to customers regarding pricing information, delivery status, and timely issue resolution to issues as they arise; if unable to provide assistance, representative escalates customers to Customer Service Supervisor or Manager in a courteous manner.
  • Performs data entry into CRM for purposes such as processing orders accessing previous orders and special orders and providing customers with quotes, shipment instruction, and delivery confirmation and status updates; researches any other inquiries as requested.
  • Serves as liaison between customers and technicians.
  • Executes other related duties and participates in special projects as assigned.
  • Reports to the Director of Operations

PERSONAL:

  • Manage time effectively by keeping priorities in order.
  • Maintain general organizational skills through personal planning.
  • Display high ethics, character, and commitment to the business.
  • Display initiative in handling problems and making the business grow.
  • Maintain a stable, positive daily personal disposition.
  • On a monthly basis, proactively drive towards personal self-improvement.
  • Accept responsibility for group behaviors and results.
  • Recognize that change is a competitive edge and find the positive side to all change.
  • Always follow company policy procedures.

QUALIFICATIONS:

  • A High School Diploma or GED is required.
  • Proven experience in sourcing processes.
  • Excellent communication skills.
  • Sound time-management and organizational skills.
Company Description
Pulse Technology is a leader in the field of print management, network services (IT) and other office solutions including furniture design and sales, office products and promotional products, with a history dating back to 1955. Pulse Technology is the re-branded name for several well-known area businesses: Des Plaines Office Equipment, McShane’s, and Kramer Leonard. With locations in Chesterton, IN, Chicago, Rockford and Schaumburg, IL, Pulse Technology serves the needs of businesses across the Midwest.

We provide products and services to a diverse client base that includes schools, hospitals, law offices, accounting firms, and financial institutions, among others. We have won multiple awards including the Sharp Document’s Hyakuman Kai award for sales excellence since 1988 and the Elite Dealer by The Week in Imaging since 2007, and has been named to the Inc. 5000 list for fastest-growing businesses across the United States. In 2021 we have been lucky to be named one of the Best Places To Work in Illinois!

Every business is different, and we celebrate that by customizing each solution to fit the client’s unique needs. Evolution is key, and in an industry that is ever-changing, Pulse Technology achieves growth year-after-year by adopting new strategies and service offerings in order to adapt. One thing remains constant, our core competencies, values and investment in our people.

Pulse Technology

Why Work Here?
We believe in open communication, employee recognition, and giving back to the community. What you do at Pulse Technology matters!

Pulse Technology is a leader in the field of print management, network services (IT) and other office solutions including furniture design and sales, office products and promotional products, with a history dating back to 1955. Pulse Technology is the re-branded name for several well-known area businesses: Des Plaines Office Equipment, McShane’s, and Kramer Leonard. With locations in Chesterton, IN, Chicago, Rockford and Schaumburg, IL, Pulse Technology serves the needs of businesses across the Midwest. We provide products and services to a diverse client base that includes schools, hospitals, law offices, accounting firms, and financial institutions, among others. We have won multiple awards including the Sharp Document’s Hyakuman Kai award for sales excellence since 1988 and the Elite Dealer by The Week in Imaging since 2007, and has been named to the Inc. 5000 list for fastest-growing businesses across the United States. In 2021 we have been lucky to be named one of the Best Places To Work in Illinois! Every business is different, and we celebrate that by customizing each solution to fit the client’s unique needs. Evolution is key, and in an industry that is ever-changing, Pulse Technology achieves growth year-after-year by adopting new strategies and service offerings in order to adapt. One thing remains constant, our core competencies, values and investment in our people.

Pulse Technology's Logo

Address

201 Commerce Dr

Schaumburg, IL
USA

Industry

Transportation and Storage

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