PRFI is seeking a Receptionist for our Mental Health Clinic to answer calls and receive visitors in courteous and professional manner, also providing clerical support to staff, whenever needed.
Responsibilities include but are not limited to:
- Management of all reception functions; including registering and announcing all walk-ins to clinic and re-routing all incoming calls.
- Verify, confirm, and/or process medical insurance information.
- Management of PTAR system for dispensing of Metrocards and transportation reimbursement.
- Organization of clinical records: filing chart related entries and correspondence, managing supply of forms, creating charts for admitted patients, closing charts for discharged patients, etc.
- Appointment system operation and organization for clinical staff including confirming appointments and rescheduling missed appointments.
- Daily preparation of charts for use.
- Make copies and send faxes as needed and requested by staff.
- Hand out client satisfaction surveys.
- Assist Program Secretary and/or Billing Clerk in other clerical tasks as needed.
- Other duties as deemed necessary by management.
The ideal candidate will have a High School Diploma or GED and a minimum of 1 year office experience, or an equivalent combination of education and experience. Must be able to meet state-mandated clearance requirements. Prior healthcare reception experience preferred.
S/He will have strong organizations skills, high attention to detail, and the ability to manage multiple tasks at the same time. Strong communication skills and computer proficiency required.
Bi-lingual English / Spanish required.
PRFI offers a competitive salary and a comprehensive benefits.
Puerto Rican Family Institute, Inc. (PRFI), founded in 1960, is a nonprofit, multi-program family-oriented health and human services agency whose primary mission is to prevent family disintegration and enhance the self-sufficiency of underserved communities. PRFI offers a comprehensive array of social and health care services that are culturally and linguistically relevant. Our core services include mental health treatment, crisis intervention, adult and children’s health care coordination, child placement prevention, residential programs for developmentally disabled adults, and Head Start programs. Our programs operate in New York City and in Puerto Rico and are available to clients of all races and ethnic backgrounds.