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Regional Client Delivery Director (1001)

Public Buildings Service Washington, DC
  • Expired: over a month ago. Applications are no longer accepted.
Regional Client Delivery Director (1001)

##### General Services Administration

Public Buildings Service


- ##### Open & closing dates

08/28/2019 to 09/04/2019

- ##### Service


- ##### Pay scale & grade

GS 15

- ##### Salary

$137,849 to $166,500 per year

- ##### Appointment type


- ##### Work schedule




Washington, DC Few vacancies

##### Relocation expenses reimbursed


##### Telework eligible


- Duties

### Summary

As a Regional Client Delivery Director, you will be responsible for
providing advice and expertise on all program and policy matters,
portfolio management, project management and leasing programs.

Location of Position: National Capital Region,Public Buildings
Service,Office of Portfolio Management and Real Estate,Wash, D.C.

We are currently filling one vacancy, but additional vacancies may
be filled as needed through this announcement or other GSA
organizations within the same commuting area.

Learn more about this agency

### Responsibilities

Serves as the Director over the Regional Client Executives {RCE),
who is accountable to one or more clients, for PBS' service delivery
and performance across the region. Responsible for creating a
single, shared organizational view of a client relationship by
gathering in-depth client insights, sharing these across PBS
resulting in consistent service delivery, new partnering
opportunities, and enhancing long-term relationships. Gather,
analyze, and share client and GSA business intelligence. As the
expert in client intelligence, conduct research to understand the
client's mission and business drivers and assess factors which may
impact its workplace needs nationwide. Gather and analyze client
information and data (strategic plans, budgets, legislation,
structure, stakeholder viewpoints, etc.) to identify client business
trends. Collect and analyze information on the client's workplace
needs in relation to upcoming lease expirations, continuing and
changing operational needs, etc. Plans and/or directs complex
management-directed program evaluations and service delivery studies
requiring the identification and assessment of a variety of
operational issues, including evaluating alternative client
solutions and recommending appropriate actions for the resolution of
recurring or long-standing problems. Leads cross-functional account
teams, sub-teams, portfolio planning teams, project teams (to
provide the client perspective), special initiative teams,etc.
Maximizes and strengthens client relationships by remaining informed
regarding client expectations and perceptions. Develops
relationships and partnerships within GSA and PBS business lines at
both the regional and national levels to leverage talent, enhance
innovation, minimize misunderstandings, and build awareness of
account management. Serving as liaison between the client and GSA to
provide strategic advice and direction to agency and stakeholder

### Travel Required

Occasional travel - Occasional travel for training

##### Supervisory status


##### Promotion Potential


- #### Job family (Series)

1101 General Business And Industry

- Requirements

### Conditions of Employment

- US Citizenship or National (Residents of American Samoa and
Swains Island)
- Meet all eligibility requirements within 30 days of the closing
- Meet time-in-grade within 30 days of the closing date, if
- Register with the Selective Service if you are a male born after

If selected, you must meet the following conditions:

- Receive authorization from OPM on any job offer you receive, if
you are or were (within the last 5 years) a **political**
Schedule A, Schedule C or Non-Career SES employee in the
Executive Branch.
- Serve a one year probationary period, if required.
- Undergo and pass a background investigation (Tier 2
investigation level).
- Complete a financial disclosure report to verify that no
conflict, or an appearance of conflict, exists between your
financial interest and this position.
- Serve a one year supervisory or managerial probationary period,
if required

### Qualifications

For each job on your resume, provide:

- the exact dates you held each job (from month/year to
- number of hours per week you worked (if part time).

If you have volunteered your service through a National Service
program (e.g., Peace corps, Americorps), we encourage you to include
this experience on your resume.

For a brief video on How to Create a Federal Resume, click here.

The GS-15 salary range starts at $137,849 per year.


To qualify, you must have one year of specialized experience
equivalent to the GS-14 level or higher in the Federal service.
Specialized experience is defined as leading initiatives and
projects focusing on improving customer relationships and
integrating client initiatives into the Public Buildings Service or
large real estate level or higher organizations business model;
leading business reviews with higher-level client management to
develop approaches to managing and accessing the organization's
performance efficiency; monitoring accountability requirements; and
recommending solutions to problems/concerns.

### Education

### Additional information

Bargaining Unit status: Not Applicable

Relocation-related expenses are not approved and will be your

### How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the
qualifications above.

You will be evaluated on the questions you answer during the
application process, which will measure your possession of the
following competencies or knowledge, skills, and abilities. Your
responses to these questions must be supported by your resume or
your score may be lowered.

- Knowledge of a diverse range of business and industry concepts
and practices, tenant and client agencies' needs, requirements
and client satisfaction drivers.
- Ability to meet organizational goals and customer expectations
which includes making decisions that produce high-quality
results by applying technical knowledge, analyzing problems, and
calculating risk.
- Skill in planning, directing, managing a program through
subordinate leader positions including performing the full range
of supervisory functions.
- Ability to develop, coordinate and leverage internal and
external relationships between the client and GSA to achieve
agencies' business objectives.

Additional assessments may be used, and, if so, you will be provided
with further instructions.

If you are eligible under Interagency Career Transition Assistance
Plan or GSA's Career Transition Assistance Plan (ICTAP/CTAP), you
must receive a score of 85 or higher to receive priority.

**To preview questions please click here.**

### Background checks and security clearance

##### Security clearance


##### Drug test required


- Required Documents

- **If you are claiming veterans' preference:**

1. Copy of your Certificate of Release or Discharge From Active
Duty, DD-214 that shows the dates of your active duty
service. If selected, a DD-214 showing your type of
discharge (member 4 copy) will be required prior to
2. If you are claiming 10-point preference or derived
preference (a spouse, widow or widower, or parent of a
deceased or disabled veteran), submit both of the following
in addition to the DD-214: **(a)**completed SF-15 form;
and **(b)** proof of your entitlement (refer to SF-15 for
complete list).

**If you are active duty military **- Certification on a
letterhead from your military branch that includes your rank,
character of service (must be under honorable conditions) &
military service dates including discharge/release date (must be
no later than 120 days after the date the certification is

**If you are **ICTAP/CTAP** eligible** - **submit a, b, and
c**: **(a)** proof of eligibility including agency
notice; **(b)** SF-50, and **(c)** most recent performance

#### If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to be
credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this
vacancy announcement may result in an ineligible rating or may
affect the overall rating.

- Benefits

A career with the U.S. Government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Learn more about federal

You will have access to many benefits including:
? Health insurance (choose from a wide range of plans)
? Life insurance coverage with several options
? Sick leave and vacation time, including 10 paid holidays per
? Thrift Savings Plan (similar to a 401(k) plan)
? Flexible work schedules
? Transit and child care subsidies
? Flexible spending accounts
? Long-term care insurance
? Training and development

Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time, or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.

- How to Apply

Submit a complete online application including any required
documents prior to 11:59 pm Eastern Time on the closing date of the
announcement. You can modify or complete your application any time
before the deadline. Simply return to USAJOBS, select the vacancy,
and update your application. For more detailed instructions on how
to apply, click here Apply for a GSA Job on the GSA website.

To begin, click the ***Apply Online*** button on the vacancy

- Sign in or register on USAJobs and select a resume and documents
to include in your application.
- Once you have clicked ***Apply for this position now***, you
will be taken to the GSA site to complete the application
- Click the ***Apply To This Vacancy*** and complete all steps in
the application process until the Confirmation indicates your
application is complete. **If you click *Return to USAJobs* or
get timed out prior to receiving confirmation, your application
will not be submitted and cannot be considered for this job.**
- **Note:** Review the *REQUIRED DOCUMENTS* section of this
announcement to determine which apply to you and must be
submitted online. You may choose one or more of the following
options to submit your document(s): **Upload** (from your
computer); **USAJOBS** (click the "USAJOBS" link to complete the
transfer process) or **FAX** (read the "Fax instructions
provided prior to printing the Fax Cover Sheet and faxing your

**Need Assistance? **Contact the HR representative listed on the
announcement prior to the application deadline. We are available to
assist you Monday-Friday during normal business hours. You must
receive HR approval before deviating from these instructions. **Be
sure to APPLY EARLY as most assessments must be completed fully and
submitted before the announcement closing.**

### Agency contact information

### Kelvin A Towe

##### Phone


##### Fax


##### Email

##### Address

GSA, Public Buildings Service
General Services Administration
Washington Area Service Center
301 7th Street SW Room 1049
Washington, District of Columbia 20407
United States

Learn more about this agency

### Next steps

After the closing date/deadline:

1. **ELIGIBILITY/QUALIFICATIONS:** Your application will be
reviewed for all requirements
2. **REFERRAL TO MANAGEMENT:** If you meet all the requirements,
you may be referred to management for review and a possible
3. **SELECTION/TENTATIVE JOB OFFER:** If you are selected, you will
receive a tentative offer and start the suitability and/or
security background investigation process.
4. **FINAL JOB OFFER:** Once our security office determines you can
come onboard, you will be given a final offer, which is
typically within 40 days after the announcement closes.
5. **FINAL COMMUNICATION:** Once the position is filled, we will
notify you of your status. You may also check your status by
logging into USAJOBS. Go to My USAJOBS and then to Applications.

**Thank you for your interest in working for U.S. General Services

- Fair & Transparent

The Federal hiring process is setup to be fair and transparent.
Please read the following guidance.

### Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on
the basis of race, color, religion, sex (including pregnancy and
gender identity), national origin, political affiliation, sexual
orientation, marital status, disability, genetic information, age,
membership in an employee organization, retaliation, parental
status, military service, or other non-merit factor.

- Equal Employment Opportunity (EEO) for federal employees & job

### Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants
with disabilities where appropriate. Applicants requiring reasonable
accommodation for any part of the application process should follow
the instructions in the job opportunity announcement. For any part
of the remaining hiring process, applicants should contact the
hiring agency directly. Determinations on requests for reasonable
accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work
environment, or the way things are usually done that enables an
individual with a disability to apply for a job, perform job duties
or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide
reasonable accommodations when:

- An applicant with a disability needs an accommodation to have an
equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform
the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive
equal access to benefits, such as details, training, and
office-sponsored events.

You can request a reasonable accommodation at any time during the
application or hiring process or while on the job. Requests are
considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations
or how to contact an agency.

#### Legal and regulatory guidance

- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period

This job originated on For the full announcement and to
apply, visit Only resumes
submitted according to the instructions on the job announcement listed
at will be considered.

Public Buildings Service


Washington, DC