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Crisis Coordinator

Psychiatric Medical Care West Des Moines, IA
  • Expired: 9 days ago. Applications are no longer accepted.

Job purpose

Crisis Coordinators organize documents, assign cases to the providers, communicate with the Emergency Department staff in order to assist the Psych providers in completing a Psychiatric/Substance Use Disorder Crisis assessment. The Crisis Coordinators then communicate the outcome of the assessments with the ED staff and will begin finding inpatient, residential placement, CSU, or outpatient placement as directed by the psychiatric providers. The Crisis Coordinator s contribute to a positive team dynamic and provides excellent patient centered service.

3 Cs:

Care – Provide the best possible patient care

Compliance – Ensure the program operates within all regulations

Community – Become a wonderful addition to your local community

A. Care: All employees are expected to provide the best possible patient care.

1. Ensure patient psychiatric/substance use care needs are met while in the Emergency Departments.

2. Possesses excellent computer skills, can manage two screens at one time

3. Ensure all required documentation is available prior to assigning the case to the provider

4. Complete daily progress report at the beginning of each shift.

5. Documents in a progress note each interaction regarding the patient who, what time, where,


6. Use basic understanding of legal issues in commitments, guardianship, and voluntary status when talking with ED staff, providers, and inpatient/residential units

7. Uses basic medical terminology and understanding of CMP blood work, Urine Drug screens and normal vitals signs when communicating with providers and the ED.

8. Uses basic understanding of psychiatric diagnosis and terminology when communicating with psychiatric providers, emergency departments, and inpatient psychiatric units

9. Uses strong customer service and strong telephone skills in locating placement for patients

10. Uses critical thinking skills when confronted with a more difficult case

11. Completes all calls and tasks within the time allowed

12. Provides shift report to the Director Crisis Services each shift, as assigned

13. Uses strong communication both written and verbal to communicate with the Emergency Department staff, Psychiatric providers, and the inpatient units.

B. Compliance: Ensure the program operates within all regulations.

1. Have a basic understanding of EMTALA

2. Completes Care Match data collection as indicated.

3. Has a basic understanding of insurance providers in each state.

4. Maintains strict patient confidentiality

C. Community: Become a wonderful addition to your local community.

1. Represents ITP in a professional manner to enhance relationships with the ITP team and the hospital staff.

2. Uses excellent interpersonal skills to be a strong team member

3. Attends 75% of monthly Crisis Coordinator meetings

4. Participates in community/organizational activities as assign


- Education: Associates degree or equivalent experience with behavioral and or medical setting

- Experience: One-year experience in providing care to Behavioral health or substance use disorder patients

- Experience performing clerical duties, working with computers and electronic medical records, and telephones.

- Knowledge of community resources for psychiatric and substance use patients throughout the state.

- Hours will be Friday 11pm-7 am and then a double on Saturday 3-11pm then 11-7am.

Working conditions

Professional office setting.

Physical requirements

While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Direct reports

This position has no direct reports.

Psychiatric Medical Care

Why Work Here?

Amazing Senior Leadership team, opportunites for growth, great culture

About PMC/Senior Life Solutions Founded in 2003, Psychiatric Medical Care manages more than 65 Senior Life Solutions programs across the U.S. Senior Life Solutions is an intensive outpatient behavioral healthcare program designed to meet the needs of adults over the age of 65 who are struggling with symptoms of depression or anxiety often related to aging. Patients are offered services by an interdisciplinary team of caring, experienced, behavioral health professionals, which includes a psychiatrist, licensed therapist, and registered nurse. To ensure we retain and invest in great people, PMC provides its employees with excellent benefits, recognition, training, and the opportunities needed for professional growth. Join us in making a difference in the lives of seniors in your community.


West Des Moines, IA
50265 USA