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Applications Specialist/Trainer Laboratory Information Systems

Psyche Systems Worcester, MA

  • Benefits Offered Medical, Life Insurance, 401k, Dental
  • Employment Type Full-Time

Tired of being managed?

At Psyche Systems Corporation we have no managers, just self-directed teams...really! If you are self-motivated and enjoy working with other people, Psyche offers an opportunity you will not find anywhere else. Flex hours, easy access from route 495, ample parking. And no cubicles. If you find this appealing, you may be that special person who will thrive here.

Psyche Systems develops and markets laboratory information systems for medical laboratories. We computerize both clinical and pathology labs and have been doing so for over 40 years.

Position Description

Psyche Systems Corporation is looking for a qualified professional to join our team as an Application Trainer & Implementation Specialist, to train, implement and support WindoPath, our anatomic pathology information system, NucleoLIS, our molecular system, and our other great lab applications.

Key responsibilities of this position include preparing for and conducting customer training sessions, guiding sites through their implementation and providing application support following the implementation of new software via phone and email. To prepare for on-site trainings at customer sites, the Application Specialist, working in conjunction with the Applications group, will also take charge of developing the courseware, training plans and implementation documentation. S/he will also learn new enhancements and modifications to the software and update technical documentation as needed. Candidates must, therefore, be customer service oriented, possess strong analytical and technical skills and be able to work well independently and in a team environment. The job involves 25 - 50% travel.

If you are interested in a hands-on position working with customers in the quickly evolving healthcare IT industry, a career as a WindoPath Application Trainer & Implementation Specialist at Psyche Systems might be for you.

Position Requirements

  • 1+ year(s) experience in Pathology, Microbiology, Molecular or Toxicology testing methodologies and laboratory workflow
  • Hands-on experience with software training, installation and technical support
  • Hands-on experience with software testing, preparing and documenting test plans
  • Demonstrated ability to continually review internal procedures for process improvements
  • Leadership skills, flexible team player; ability to work independently and in groups
  • Excellent oral and written communication skills, including presentation skills
  • High level of proficiency using software; strong technical aptitude
  • Excellent problem solving skills
  • Detail-oriented and organized
  • Ability to prioritize, multi-task and meet deadlines
  • Willing to travel 25%

Considered a Plus

  • SQL knowledge
  • Certification in Histology/Cytology or related field or equivalent combination of education and experience
  • Experience building database reports using Brio Query/Hyperion Interactive Reporting or another database report writing software

Psyche Systems

Why Work Here?

Our self-directed work teams allow you to begin contributing as an equal on your first day at work. And the work you do saves lives.

About Psyche Systems Psyche Systems Corporation is a private, profit-driven software company that has focused exclusively on delivering laboratory information systems to hospitals and clinics since 1976. It is this unwavering focus on serving our core customer base that has enabled Psyche to maintain strong customer and employee loyalty, and deliver on its commitment to high quality products and services. Our conservative fiscal practices, low overhead, and strong cost control measures make Psyche Systems one of the most solid vendors in the market. Psyche Systems’ commitment to employees is in providing them with an open environment that fosters creativity. Psyche offers employees flexibility in their work schedules and autonomy in their daily activities in order to provide the freedom required for employees to perform to their peak potential and make a meaningful contribution to the company’s charter. Psyche Systems also affords opportunities for career growth and new skill development. Join our team to work with other laboratory and information technology professionals to resolve problems and help our customers improve their laboratory operations.


25 Birch Street Milford, MA 01757
Worcester, MA


Posted over a month ago