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Customer Service Agent - Remote

Proxibid Omaha, NE

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
 
ABOUT US 

Auction Technology Group is a global technology company with over 250 employees, headquartered in London, United Kingdom with global offices in Omaha, Nebraska, and Hamburg, Germany. ATG's platform powers over 30,000 live and timed auctions every year across multiple verticals including Art and Antiques, Classic Cars, Heavy Construction, Agricultural, Industrial & Commercial, and Consumer Retail Returns and many more.

 

Proxibid.com (PXB) and BidSpotter.com (BSC) are the leading auction marketplaces in North America, serving 2,000 auctioneers throughout USA, Canada, APAC. We deliver unique value through a clear full-service offering spanning ecommerce & auction strategy, demand generation, managed marketplace access, support, analytics and white label software solutions. Both PXB and BSC are part of the ATG portfolio.

 

A demanding but highly rewarding culture, people at ATG have the ability to future-proof their careers and widen their skillset since we look for multi-faceted individuals. Exposure to tech development, digital marketing, product management, account management, brand awareness and much more is assured early on in your career at ATG even if your specific role is in a different area of the business. Successful people at ATG relish the opportunity to upskill themselves and gain experience in a variety of disciplines.


Schedule: Shift will require night and weekend hours.

 

THE ROLE

The Customer Service Agent is responsible for providing a best-in-class experience for customers by supplying technical and product support for a variety of experiences under the Proxibid.com suite. They ensure customers understand how to use various products and services, voice customer feedback to improve the experience, and work to find customer-centric solutions. They are responsible for improving customer loyalty and satisfaction through their interactions with customers. They are often the first impression a customer has with the company and play a critical role in increasing product adoption and building trust within our brand.


KEY TASKS & RESPONSIBILITIES 
  • Guides customers through various products, services, and experiences under the Proxibid.com suite over the phone and online ensuring understanding of products and enjoyable experience with our platform
  • Personalizes interactions with customers to meet their needs based on the products they are using and interests they have
  • Demonstrates a flexible, positive disposition and communicates accordingly
  • Responds well to high-pressure situations
  • Learns and understands company strategies and positively applies those strategies in customer interactions
  • Efficiently manages multiple tasks in an organized fashion and with attention to detail 
  • Uses and administers information from various sources to complete tasks 
  • Identifies, researches, and resolves customer issues as quickly as possible
  • Maintains an awareness of production standards to meet key performance indicators 
  • Assists customers with key product adoption and continued support as they become self-sufficient on applicable products
KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED
  • Experience working with customers as well as other internal departments
  • Excellent computer skills, including expertise with Office suites, web navigation, CRM tools (preferably Salesforce), and online conferencing software
  • Must be able to work independently with only limited supervision
  • Requires a high level of attention to detail, being very organized and time-oriented to maintain operations running smoothly
  • Possesses strong customer service skills; listens and elicits information effectively
  • Demonstrates outstanding verbal and written communication skills and patiently addresses problems and complaints with professional one-touch resolution as the goal
  • Remains courteous to customers when faced with difficult situations
  • A bachelor’s degree is preferred
  • 3+ years of customer service or client management experience is preferred

CONFIDENTIAL INFORMATON

  • This position has access to confidential information.
  • Before placing a person in this position, a background check is required.

EQUAL OPPORTUNITY EMPLOYER

Proxibid

Address

Omaha, NE
68127 USA

Industry

Business

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