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Client Service Associate (CSA) /Relationship Manager (RM)

Provision People
New York, NY
  • Posted: over a month ago
  • Full-Time
Job Description


Our client, a thriving, independent wealth management firm and RIA, is seeking a proactive relationship manager/client service professional. Collaborative, positive culture with “best in class” processes, products, and practices.


  • Manage the day-to-day maintenance of Ultra High Net Worth (UHNW) client accounts by liaising with internal stakeholders including Senior Advisors, Portfolio Management, Trading, Operations, Legal/Compliance and other internal teams, along with external parties including clients, clients' attorneys, accountants, assistants and custodians.

  • Liaise with custodians regarding daily transactions and process client distributions, one-off trades in a timely manner.

  • Proactively address the specific needs of clients and service all relationships through account onboarding, asset movement and overall account maintenance. This includes:

- opening and onboarding accounts, transfer of accounts (ACATS)

- moving money: ICP wires, journals, checks

- understanding margin and addressing it with clients

- specific customer requests as required, e.g., mortgage research

- generate portfolio/asset allocation review reports and performance reporting

- frequent communication with external stakeholders: clients, clients attorneys, accountants, assistants, etc.

  • Deepen knowledge of investment products across equities, fixed income and alternative investments, including separately managed accounts, mutual funds, hedge funds and collective trusts.

  • Contribute to the overall efficiency of the team by fielding inbound client inquiries, maintaining team schedules and deliverables, and handling other relevant administrative tasks.

Required Qualifications:

  • 1-3 years of High Net Worth (HNW) client service/support, administrative and operational experience in a wealth management / financial services environment.

  • Registered Investment Advisory (RIA) /asset management experience is a plus.

  • Experience with communicating/interacting with HNW clients over the phone.

  • Understanding of asset classes (equities, fixed income, options, alternatives, etc.)

  • Bachelor's degree; concentration in Finance, Business, or related field is a plus.

  • Experience with Fidelity as the custodian is a plus.

  • Strong analytical quantitative and qualitative reasoning ability.

  • Proficiency with Excel and MS Office suite; tech-savvy with the ability to pick up new technology programs quickly.

  • Experience with Addepar, eMoney, Wealthscape, or similar platforms is a plus.

  • Basic understanding of asset classes (equities, fixed income, options, alternatives, etc.). Interested in increasing knowledge.

  • Self-starter with strong attention to detail and follow-through.

  • Resourceful with proven ability to multi-task and prioritize.

  • Strong verbal and written communications skills.

  • Team-oriented with excellent people skills and high level of EQ.

  • Comfortable engaging clients and all levels of firm management.

  • Polished, professional with a passion for learning.

  • Progress towards CFP is a plus.

Provision People


New York, NY



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