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Help Desk Support Specialist

Protek Consulting
Bethesda, MD
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, medical, vision,
Job Description

Help Desk Tier II Technician/Deployment


· 1+ years of relevant experience

· Experience with Windows-based hardware, operating system, and printers

· Secret clearance required (T3 Investigation)

· Sec+ or higher


  • Demonstrated ability to independently troubleshoot and resolve escalated technical issues and helpdesk tickets.
  • Organize, prioritize, and assist with daily technical support in organizations with different support requirements.
  • Work with other technical teams to resolve large scale issues.
  • Troubleshoot and solve common network issues and hardware/software issues using component-level physical and logical diagnostic tools.
  • Test new hardware and software systems and packages prior to deployment.
  • Assist with managing the helpdesk ticket queue on a daily basis; creating, routing, and remedying tickets.
  • Areas of support include: computer device deployment; applications and program; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet diagnostics and troubleshooting; mobility device assignment, setup, diagnostics and troubleshooting.
  • Demonstrate strong customer service skills. Flexible work schedule to provide support as necessary.
  • Participate in special projects and unique requests, such as annual lifecycle refresh and organization-wide device upgrades, which involve communicating with customer administration and performing hardware assessments. Manage, control, and log accountable property in the IT warehouse space and work closely with Logistics and Property Management to ensure accountable equipment is entered and documented as appropriate
Company Description
PROTEK Consulting is a Woman-Owned Small Business led by an experienced team of industry veterans. Together, we make impeccable candidate-to-job matches delivering the right fit for our clients, every time. We work tirelessly in pursuit of the perfect match for our clients, with the ultimate goal of becoming one of their strategic business partners. We value and strive for a long-term relationship not short-term gain. We put our client’s interest in front of our own. We work really hard to understand our client’s underlying interests not just surface “wants”. We are genuinely passionate and enthusiastic about connecting our clients with the perfect match.

Protek Consulting


4494 Palmer Rd N

Bethesda, MD



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