Senior Support Analyst
- $65,000 to $90,000 Yearly
Prosource, the region’s leading business technology solutions provider, has been awarded a Top Workplaces 2022 honor by The Enquirer. The list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC. The anonymous survey uniquely measures 15 drivers of engaged cultures that are critical to the success of any organization: including alignment, execution, and connection, just to name a few.
Major Goals and Responsibilities:
As a Senior Support Analyst, you will work as a proactive maintenance and escalation resource that focuses on creating and maintaining happy customers. The team will work directly with its customers to provide comprehensive remote support for their technology needs. Candidates should know Windows-based technology. This includes the ability to intuitively troubleshoot a wide array of hardware and software issues within a Windows environment as well as mobile applications, IP phone management, and intermediate networking issues.
At Prosource we believe that winning is providing an unmatched customer experience. We provide this top tier of service by recruiting and hiring the most talented customer-oriented people with technical skills in the industry. You must have an outgoing enthusiastic attitude and commitment to delivering the best possible user experience every time.
Minimum Skills/Experience Required:
8-10 Years of Experience
Windows Server (2008 through 2019): 4 years required
Microsoft Exchange (Premise and Office 365)
MCSE or MCITP Server Admin: 4 years required
Active Directory: 4 years required
Network Administration (DHCP, DNS, TCP/IP etc.): 4 years preferred
Remote Desktop Services (Terminal Services): 4 years preferred
Virtualization (VMware and HyperV)
Backup and DR (Datto and other leading DR solutions a plus)
Cisco Meraki or Datto Networking experience helpful.
Able to effectively communicate with users and vendors (written and verbal)
Organized, detailed-oriented, dependable, and flexible
Ability to excel in a team-oriented, collaborative, and fast-paced environment
Microsoft Certified Professional or equivalent
Experience working for a VAR, MSP, or IT Services firm (a plus)
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Good problem-solving skills
Excellent customer service skills
Ability to work under moderate supervision
Sales Engineering experience a plus
Valid Driver License and ability to drive to customer locations when required
Computer technology 2- or 4-year degree.
CompTIA Network+ and/or CompTIA Security+ certifications
Microsoft Certified Desktop Support Technician
Microsoft Certified Windows Server installing, configuring, and administering.
Experience managing on prem and hosted versions of Microsoft Exchange.
Linux, Unix, or Mac experience
Experience configuring, maintaining, and troubleshooting firewalls.
Experience with Office365 hosted systems, Exchange, Teams, SharePoint
CCNA, CMNA, or Equivalent networking experience.
Experience with Cisco Meraki, Datto BCDR, Autotask, Continuum, Webroot.
It is through our deep commitment to our customers, our community, and to each other, that makes Prosource a truly exceptional company.
Great benefits & opportunities for growth! Voted Top Workplace 2022 by the Enquirer!
Awarded a Top Workplaces 2022 honor by the Enquirer, Prosource® is one of the fastest growing companies in the Midwest with eight offices spanning across Ohio, Kentucky, Indiana, and West Virginia. Prosource provides Office Equipment, Document Automation, and Technology Solutions to businesses large and small. Founded as Cincinnati Copiers in 1985, Prosource has grown from a print and copy hardware provider to offering a full range of office technology solutions. The hallmark of Prosource's service is the Total Pro Experience, an end-to-end commitment to customer satisfaction. It is through our deep commitment to our customers, our community, and to each other, that makes Prosource a truly exceptional company.
Prosource - Office Equipment, Document Automation & Technology SolutionsFranklin, WV
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