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Neighbor Service Tech II (Maintenance Technician II)

Prometheus Portland, OR
  • Posted: August 26, 2019
  • Full-Time


Prometheans are here to revolutionize the apartment industry, and we have over 500 of them who choose to call us HOME for their career. At Prometheus we believe the employment relationship is a two way street. Yes, we want you to earn a fair day's pay for the work you do but, more importantly, we want you to feel that Prometheus is a HOME for your ideas and a career that helps you grow.


Some companies call them "maintenance technicians", but at Prometheus our Neighbor Service Techs do so much more. As a Neighbor Service Tech I, your role is a constant blend of:

+ Customer Service - First and foremost, it's your job to make sure our Neighbors feel at HOME, ridiculously well-cared for and genuinely proud to live in our Neighborhoods. Show them tomorrow matters.

+ Daily Operations -. Our Neighbor Service Techs are responsible for the daily service requests that come through - whether it's repairing a refrigerator or a lock replacement, no job is too small. Every detail also counts and you'll be tasked with getting our units move-in ready for new Neighbors.
As you can tell, you'll be busy and our Neighbor Service Techs love that. Every day brings something a little different and challenges you to grow in new ways. You'll be empowered to solve problems by indulging your creativity and be supported by others who love to do the same. So if you're passionate about people and are looking for the right entry-level opportunity to get you started on a long-term career journey, then come take that first step with us.


We offer a variety of benefits that take compensation well beyond a paycheck. This includes traditional benefits and benefits you might not expect or know about, such as:
+ 100% Paid Benefits (you read that right, Prometheus pays 100% of healthcare, vision, and dental insurance premiums for all Prometheans and their families)
+ Unlimited paid volunteer time
+ Housing discounts
+ 401(K) matching
+ Tuition reimbursement
+ 12 paid holidays, including your birthday!
Learn more about these and other perks of being a Promethean by exploring our full Benefits Guide.

Supportive Duties - Contribute to the achievement of Neighborhood financial goals through effective productivity and cost effective management of maintenance functions, without compromising quality; Schedule outside vendors when required; Must be able to perform administrative support duties for maintenance related activities; Prepare timely and accurate maintenance journals and summary documentation; Assist in implementing changes in system or assignments in accordance with findings of the maintenance recordkeeping system (OneSite), to ensure more efficient management of maintenance operations of the Neighborhood


Daily Operations - Responsible for timely completion of all phases of apartment make-ready work, troubleshooting and repair of most major and all minor mechanical systems; Responsible for unsupervised, timely completion of occupied apartment service requests in accordance with predefined company and Neighborhood standards; Responsible for all aspects of maintenance of the Neighborhood, including Neighbor satisfaction and contribution to Neighborhood occupancy goals; Use of a golf cart or other vehicle may be required;


Industry Expertise - Master the basic skills such as: Basic plumbing - leaky faucets, plunging toilets, and clean up running toilets, repair tank contents, pulling and replacing toilets and caulking; Touch up painting, preparation, sanding and color match, small application skills; Simple electrical skills - switches plugs, cord splicing, ballasts and bulbs, circuit breaker testing, exhaust fans; Basic carpentry - hanging closet rods, replacing mirrors, fixing and installing drawers and drawer tracks, install and remove drape rods; Capability to perform Neighbor Service Tech I and Groundskeeper duties.


Upholding Standards - Responsible for contributing to Neighborhood occupancy goals by maintaining upkeep of all units; Participate in preventative maintenance programs and on-going maintenance and repair of all mechanical systems of the Neighborhood, to preserve and maintain the asset; Responsible for participation in the creation and monitoring of a safe workplace for self and staff, with goal of zero work related injuries; Participate in the creation and implementation of an emergency plan for the Neighborhood; Assist in training all staff to assist in emergency operations; Perform additional duties and handle projects as assigned by the Neighborhood Director; Achieve regular attendance in conformity with standards; Comply fully with all Prometheus Real Estate Group rules and regulations for the safe and effective operation of the Prometheus Real Estate Group's facilities; Additional tasks as may be assigned from time to time by the Principal or others at the Principal's direction; Occasional travel will be required based upon the Neighborhood's needs

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

+ High School Diploma or General Education Degree (GED).

+ Minimum of two years experience and/or training in apartment maintenance

+ Effectively present information and respond to questions from groups of managers, clients, Neighbors, and the general public.

+ Must possess basic computer proficiency.

+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions

+ Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations

+ Ability to speak, communicate, read, write and understand the primary languages used in the workplace including, but not limited to, English in order to maintain safety in the workplace and serve internal and external customers.

+ Mechanical aptitude, understanding of building materials and tools.

+ Must be able to function effectively in a customer service environment.

+ Must be available for on-call services.


+ While performing the duties of this job the employee is regularly required to use hands to handle or feel, to reach with arms, and to talk or hear.

+ Most work tasks are performed outdoors. Temperature is moderate.

+ Must be able to lift up to 50 lbs. occasionally.

+ Requires standing, climbing, balancing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

+ Talking and hearing occur continuously in the process of communicating with Neighbors, supervisors, and subordinates.

+ Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

+ Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

+ While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions; and risk of electrical shock

Communicator: Open, articulate and pro-active in discussing issues and sharing information. A great listener.
Team oriented: Enjoys working with other Prometheans to create great outcomes to both working and living environments.
Entrepreneurial: Thrives in a fast-paced, changing environment and is excited by the chance to play a larger role.
Passionate: Passionate about the business, people and performance. Is self-motivated and positive.
Self-Starter: Able to take things and run with them. Strategically prioritizes multiple tasks in a pro-active manner.
Creative: Able to see new opportunities not apparent to others.
Principled: Is ethical; has the utmost integrity and is a positive example for others to emulate. Embraces our vision and mission.



Portland, OR
97240 USA

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