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Trade & Client Services Specialist

Prometheum
New York, NY
  • Expired: August 04, 2022. Applications are no longer accepted.

About Us:-

Since its founding in 2017, Prometheum has leveraged its deep expertise in securities law, blockchain and trading to create a compliant ecosystem for digital asset securities that enables all investors to seamlessly invest in digital assets securities. Prometheum has relied on its strong diverse team to build the tools to service digital asset securities. To date, Prometheum has built multiple broker-dealers traversing novel areas and a large technology stack (intersecting trading, blockchain, compliance, etc.). We continue to grow and are looking for hardworking hungry individuals that can contribute to our already great fintech company culture as we traverse new and exciting areas that require a thirst for solving complicated problems.

Role:-

Trade & Client Services Specialist - Full Time W2

Salary Range:-
$70,000 - $90,000

Location:-
New York City, HQ

Responsibilities:-

  • Accurately capture trades when assistance is requested.
  • Investigate and resolve issues.
  • Monitor various controls implemented to mitigate risk to the business.
  • Drive business, control and regulatory agendas.
  • General support of all traded products.
  • Assisting with projects the team is working on.
  • Focuses on continuous process improvement.
  • Develop client relationships and provide first class service across the trade life cycle.
  • Tap into your investigative skills to find answers to client queries and solutions for client issues that arise.
  • Analyze and improve processes and procedures with an eye for reducing risk and eliminating repetitive effort.
  • Help influence client behavior to achieve superior operational and client service outcomes.
  • Effectively communicate with various stakeholders to ensure timely resolutions to any issues reported.
  • Participate and contribute to the various strategic initiatives; keep improving and evolving processes and business architecture.
  • Build an in-depth understanding of all trading structures from both a financial and operational perspective.
  • Maintain client records.
  • Share customer feedback across functions.
  • Escalate red flags, suspicious activity, and trends to the compliance team.


Qualifications:-
  • Bachelor's degree or equivalent experience in a related field.
  • 3 years + of trade support experience.
  • Demonstrated knowledge of trade support.
  • Extreme attention to detail and accuracy required.
  • Extensive client relationship support experience.
  • Thorough knowledge of brokerage/financial services industry, market mechanics, trading operations, audit, compliance, and general regulatory developments.
  • Reconciliation and settlements experience in digital assets and cryptocurrencies.
  • Ability to thrive in a fast-paced environment and work effectively under pressure
  • Excellent verbal and written communication skills with both technical and non-technical stakeholders
  • Self-motivation and prioritization skills to meet business deadlines.
  • Must have SIE & Series 7.


Benefits:-
  • Competitive salary based on experience.
  • Excellent benefits including:- Health, Vision & Dental Insurance.


Prometheum is an equal opportunity employer.

Prometheum

Address

New York, NY
10001 USA

Industry

Finance and Insurance

View all jobs at Prometheum